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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Hospitality

Delta CEO on 20% Fare Hikes (‘Limited Resistance’) and Starlink (‘No Tit-For-Tat’)

Delta CEO Ed Bastian said the airline industry will need to find a way to sustain its revenue momentum whenever fuel prices start to recede.

10 Oct 2026 · 2 min read

IBM and SAP Partner to Speed Up Enterprise Cloud Migration

IBM and SAP have formed a partnership combining IBM's infrastructure and consulting expertise with SAP's cloud portfolio to help joint customers migrate legacy SAP workloads to the cloud.

10 Oct 2026 · 2 min read

General

UAE updates eInvoicing provider accreditation rules (2026)

The UAE Ministry of Finance has issued Ministerial Decision No. 168 of 2026, consolidating and replacing prior rules on accrediting eInvoicing service providers.

10 Oct 2026 · 2 min read

Marketing

OpenAI Shuts Down Russian, Iranian AI Disinformation Networks

OpenAI disrupted a Russian campaign rated category 5 severity and an Iranian operation using seven fake journalist personas to place nearly 100 articles in real outlets.

10 Oct 2026 · 2 min read

Behavioral Science

AI agents: vendors split off decision-making as its own layer

Cloudflare, AWS and TypeSafe are each launching specialised 'decision-layer' models that sit between an AI agent's reasoning and its actions, aiming to cut inference costs and latency at scale.

10 Oct 2026 · 2 min read

AI Coding Agents Generate More Code, Not More Software

A new study finds AI coding agents boost code output, but gains are absorbed by the human code review bottleneck, so shipped software doesn't increase proportionally.

10 Oct 2026 · 2 min read

Just in

10 Oct 2026Samsung Adapts The Frame TV for Luxury Hospitality Design 10 Oct 2026Anchorage Digital Acquires Routable to Embed Payouts 10 Oct 2026UAE social media ban alone won't fully protect under-15s: experts 10 Oct 2026Gwangju Bank, Toss Trial Stablecoin Payments via QR Codes 10 Oct 2026Salesforce Tests Fin AI Agent on Its Own Support Desk First 10 Oct 2026ChatGPT Launches Virtual Try-On for Shopping 10 Oct 2026SpaceX Spectrum Deal Could Turn Starlink Mobile Into Full US Carrier 10 Oct 2026Starlink's 800 MHz Spectrum Deal Targets Indoor Mobile Gap 10 Oct 2026Microsoft, Anthropic Clash Over Startup's $17,600 Claude Bill 10 Oct 2026Group-IB Uncovers $2M Fraud Scheme Targeting GCC Government Portals 10 Oct 2026StarHub to Acquire MyRepublic's Mobile Business in Singapore 10 Oct 2026Quantum Computing Risk: GAO Warns US Unprepared for Q-Day

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