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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Hospitality

Deliverect and Bounteous Partner to Expand First-Party Digital Ordering for Restaurant Brands

Deliverect and Bounteous Partner to Expand First-Party Digital Ordering for Restaurant Brands Restaurant Technology News

25 Aug 2026 · 2 min read

Hospitality

Google's $10M Bid for Spirit Airlines Data Hits Turbulence

Google has reportedly offered around $10 million for Spirit Airlines' historical business data to train its AI systems, but TechRadar reports the deal has run into unspecified obstacles.

23 Aug 2026 · 2 min read

Hospitality

CAMO Raises $4M to Digitise Hotel Room-Service Ordering

Hospitality-tech platform CAMO has secured $4 million in funding to digitise in-room dining ordering, according to PhocusWire, targeting a hotel touchpoint still largely run on manual, phone-based processes.

21 Aug 2026 · 2 min read

Hospitality

Purple Appoints Jimmy Serrano as Growth Director, Sports & Entertainment to Drive Fan Experience and Venue Growth Across North America

Purple Appoints Jimmy Serrano as Growth Director, Sports & Entertainment to Drive Fan Experience and Venue Growth Across North America markets.businessinsider.com

15 Aug 2026 · 2 min read

Hospitality

flynas Signs EXPRO Deal for Saudi Government Travel by 2026

Saudi budget carrier flynas has signed a framework agreement with EXPRO to provide travel services to Saudi government entities from Q4 2026, marking low-cost aviation's formal entry into public-sector travel procurement.

15 Aug 2026 · 2 min read

Hospitality

Cava Cites CX Investment for Growth as QSR Traffic Slows

Cava says sustained investment in customer experience helped its latest quarter outperform, even as broader quick-service restaurant traffic softened industry-wide.

14 Aug 2026 · 2 min read

Just in

13 Aug 2026Emirates, Qatar Airways, Etihad Win 2026 Flyers' Choice Awards 13 Aug 2026American Airlines Elevates CCO to Senior Leadership Team 12 Aug 2026Dubai Hotels Cut Rates, Push Staycations Amid Tourism Pressures 12 Aug 2026UAE Hospitality: Abu Dhabi Occupancy Reaches 65.2% in June 2026 12 Aug 2026Airbnb Partners With Tripadvisor Experiences, Ends Solo Build 10 Aug 2026Is your dying phone battery costing UAE restaurants revenue?9 Aug 2026American expands Pecan Lodge's authentic Texas barbecue to more domestic flights from DFW 8 Aug 2026Google Agentic Hotel Booking: What the AI Shift Means for CX 8 Aug 2026Moove Raises $250M to Build AV Fleet Infrastructure 8 Aug 2026Dubai Luxury Hotel Renovations 2025: Burj Al Arab and Armani Hotel 8 Aug 2026GetYourGuide Shifts Digital Services Tax Costs to Tour Operators 7 Aug 2026Google Maps Ask Maps Adds Hotel and Event Discovery via AI

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