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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Hospitality

Delta CEO on 20% Fare Hikes (‘Limited Resistance’) and Starlink (‘No Tit-For-Tat’)

Delta CEO Ed Bastian said the airline industry will need to find a way to sustain its revenue momentum whenever fuel prices start to recede.

10 Oct 2026 · 2 min read

Hospitality

Samsung Adapts The Frame TV for Luxury Hospitality Design

Samsung has launched a hospitality version of The Frame, its art-mode television, aimed at luxury hotels wanting in-room screens to blend into interior design.

10 Oct 2026 · 2 min read

Hospitality

Predatory OTAs Linked to 1.1M Hotel-Branded Ads in a Month

An exclusive PhocusWire investigation found roughly 1.1 million hotel-branded ads in a single month traced to third-party OTAs mimicking official hotel booking pages.

10 Oct 2026 · 2 min read

Hospitality

Closed restaurants retain Michelin stars as industry confusion reigns

Michelin selection of closed restaurants draws quizzical reactions from industry experts.

8 Oct 2026 · 2 min read

Hospitality

Air India & Singapore Airlines Expand Partnership on Rewards

Air India and Singapore Airlines have broadened their existing codeshare and cooperation agreement, widening booking, connection and loyalty benefits for passengers travelling between India, Singapore and beyond.

8 Oct 2026 · 2 min read

Hospitality

Airbnb Rebuilds Luxe Program for High-End Home Listings

Airbnb is reviving Luxe, its premium tier for vetted high-end properties, as part of a broader push into hotels, experiences and an eventual flights product.

7 Oct 2026 · 2 min read

Just in

6 Oct 2026Mumbai Airport to Shift Third of Terminal 2 Flights to T1 6 Oct 2026Delta Builds In-House Media Network From Passenger Data 6 Oct 2026Minor Hotels Launches Life, a Longevity Wellness Brand 6 Oct 2026American Airlines Opens 2027 Flight Attendant Applications 5 Oct 2026Why growing restaurant chains win at local search and AI visibility by SOCi 5 Oct 2026Abu Dhabi Mandates Healthy Menu Options at Hotels, Restaurants 5 Oct 2026Tigerair Taiwan Expands Network via Virtual Interlining 4 Oct 2026Crook used three open source agents to break into a Fortune 500 hospitality company, a major US airline and 25+ other orgs 3 Oct 2026Hilton AI Agents Can’t Always Access Live Room Rates Directly 3 Oct 2026Thai Airways CEO Exit Tied to Bangkok Hub Flood Disruption 3 Oct 2026Mews Launches AI Guest Messaging and Hotel Automation Tools 3 Oct 2026Singapore Airlines Refreshes In-Flight Dining With New Menu, Drinks

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