About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

GROW WITH US

CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

LATEST ARTICLES

LATEST EPISODES

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto

Experience Hub

Whitepapers

In-depth research and points of view on customer experience, behavioral economics and the future of how brands serve people. Download free with your details.

7 resultsSort
26
Featured2026

The Behavioral Economics Playbook

16 evidence-based plays — each with the real study, a concrete CX application, an ethical guardrail, and a starter experiment. A working reference, not another bias explainer.

Renascence Research · 2026
Behavioral Economics
32 pagesPDF
Peek
26
Featured2026

The State of CX 2026

Renascence's Confidence Index scores trust, AI delivery, EX-CX alignment and retention resilience across five industries — revealing why CX gains are real but fragile.

Renascence Research · 2026
CX Strategy
34 pagesPDF
Peek
26
Whitepaper2026

The Blueprint

Every default you've shipped is a structural decision. Most have never been inspected. This 24-page report gives you the framework and toolkit to audit them deliberately.

Renascence Research · 2026
Behavioral Economics
24 pagesPDF
Peek
26
Whitepaper2026

The Chain Health Index

Employee experience and customer experience are one discipline measured on two dashboards. This paper shows you how to join them — and where the chain is already breaking.

Renascence Research · 2026
Employee Experience
28 pagesPDF
Peek
26
Whitepaper2026

The Evidence Loop

Knowing the bias isn't enough. This paper proves — with four verified randomised trials — why testing beats assuming, and gives you the framework to build that discipline in-house.

Renascence Research · 2026
Behavioral Economics
27 pagesPDF
Peek
26
Whitepaper2026

The Signal Report

11 scored CX forecasts for 2027 — each built on a real, checkable signal, rated transparently across four axes, and honest about what the evidence does and doesn't yet support.

Renascence Research · 2026
CX Forecasting
32 pagesPDF
Peek
26
Whitepaper2026

The Trust Loop

How behavioral design turns public services into civic trust — a research-backed framework for diagnosing where government services leak legitimacy and which lever fixes it.

Renascence Research · 2026
Citizen Experience
28 pages pagesPDF
Peek