Service · Training Programs

Build CX capability that compounds.

We certify and upskill teams in customer experience and behavioral economics — through REBEL certification, academies and tailored programs that turn knowledge into practice.

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01 — Overview

What are Renascence training programs?

Our training programs equip individuals and teams with practical, behavioral customer-experience skills — from foundational certification to bespoke corporate academies.

Built on a decade of real engagements, they pair the science of decision-making with hands-on tools your people apply to actual work, not just theory they forget.

Capability is the only asset that compounds — trained teams keep improving experiences long after a project ends.

CertifiedREBEL

500+

practitioners certified in behavioral CX worldwide.

Method

Hands-on

tools applied to real work, not abstract theory.

Format

Tailored

open courses, corporate academies and bespoke tracks.

02 —What's Included

What every program is built from

Each engagement draws on the same core building blocks — combined and weighted to fit your team's starting point, pace, and the CX problems you actually need to solve.

Our flagship behavioral CX certification for practitioners.

Core customer-experience skills for whole teams.

Applied behavioral economics for everyday decisions.

Tailored, scalable academies embedded in your organization.

Focused, practical sessions on the topics you need.

03 —Our Approach

How we build capability that sticks

Discover

We assess your maturity, research the people involved and pinpoint the highest-impact opportunities.

Design

We craft the strategy and interventions, grounded in evidence and validated with real users.

Deliver

We implement alongside your teams, with quick wins and knowledge transfer along the way.

Sustain

We embed governance, measurement and tools so the gains compound over time.

04 —Outcomes

What you can expect.

Measurable impact

Every engagement ties to business metrics — not vanity scores.

Capability you keep

We transfer the skills, tools and frameworks so your team owns it.

Aligned organization

Shared standards and governance get every team rowing together.

500+

Certified practitioners

Practical

Skills applied to real work

Lasting

Capability your team keeps

05 —Proof

See it in the work.

All case studies

Real Estate Customer Experience & Digital Transformation4+

SSAAS Properties

SAAS Properties. Embedding Customer Experience Vision through Structured Training Development

Read case study

Retail Customer Experience & Digital Transformation8

CChalhoub Group

Chalhoub Group. Transforming internal culture through a group-wide CX Academy

Read case study

Technology Customer Experience & Digital Transformation30%

CConfidential (UK Mining & Metals Operator)

Predictive Ball Mill Overload Prevention Using Machine Learning & AI

Read case study

06 —From the Journal

Why CX capability matters.

Consultants can design a great experience, but only your people can sustain it. Without internal capability, every improvement decays the moment the engagement ends.

Our programs are built to change behavior, not just transfer information — with hands-on application, certification and tools that make the new way of working the default.

Investing in capability is how CX gains compound year after year, rather than resetting with every project.

Listen: The Naked Customer podcastConversations on CX, loyalty & behavior

08 —FAQ

Frequently Asked Questions About Our CX Training Programs

REBEL is our flagship certification at the intersection of behavioral economics and customer experience, equipping practitioners to design experiences grounded in how people really decide.

CX, marketing, service and leadership professionals — from individuals seeking certification to whole organizations building academies.

Both. We offer open courses, online learning and tailored in-house academies depending on your needs.

We adapt content, examples and depth to your industry, maturity and goals, and can build fully bespoke corporate academies.

REBEL is Renascence's CX and behavioral economics certification for practitioners who want a rigorous, applied credential — not a passive e-learning badge. It suits CX professionals, service designers, and team leads who need to translate behavioral science into real decisions, not just cite it in presentations.

Most CX courses transfer information; ours change behavior. Every program pairs behavioral-economics principles with tools participants apply to their actual work during the program itself. The result is a new default way of working, not knowledge that evaporates the week after the workshop.

Yes. Bespoke corporate academies are a core part of what we offer. We design the curriculum around your customer journeys, your data, and the specific capability gaps your team faces — so participants practice on problems that matter to them, not generic case studies.

Program length ranges from a focused two-day sprint to a multi-month academy, depending on scope and certification level. Most are designed to run alongside live work — participants bring real challenges into sessions, which accelerates both learning and business impact.

Retention is a design problem, not a willpower problem. We build in spaced application, job aids, and certification milestones that create accountability and make the new behaviors the path of least resistance. We also advise on internal communities of practice to sustain momentum after the program closes.

Consultants can diagnose and design — but they leave. Internal capability means your team can sustain, adapt, and compound every improvement rather than resetting with each new engagement. The two are complementary: consulting accelerates; training makes it permanent.