Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer ExperienceJuly 2026

CX Strategy in MSc Management: What BPP's Module Reveals

BPP University's MSc Management now includes a dedicated CX strategy module. Here's what it covers, where it falls short, and what it signals about the discipline's maturation.

Read the article

02 —All Articles

Ideas on experience,behavior & change.

This month's read.

CX Strategy in MSc Management: What BPP's Module Reveals

The Journal.

Choosing a CX Management Course: What to Look For

Why Investing in Customer Experience Strategy Pays Off

Airport CX Lessons From KLIA's Experience Management

What a CX Strategy & Transformation Lead Actually Does

Where to Find Customer Experience Management Jobs in 2026

Studying CX Strategy: What a Rigorous Curriculum Covers

The CX Strategy Framework Behind High-Performing Brands

Decoding the CX Management Job Description

How Gold Coast Businesses Approach CX Strategy

Customer Experience Strategy Design: Where to Start

Customer Experience Management in Software: What's Different

Customer Experience Management in the Hospitality Industry

Rethinking IT's Role in Customer Experience Management

Best CX Strategy Courses to Consider in 2026

Setting the Right Objectives for Your CX Strategy

An Organizing Framework for Customer Experience Management in Retail

Customer Experience Management in CRM: Where the Two Meet

What Harvard Business Review Says About Customer Experience Management

Customer Experience Strategy Explained in Plain Terms

Lessons From Huawei's CEM Approach for CX Leaders

Customer Experience Strategy Canvas: Map Your CX Plan

What Columbia's CX Strategy Programme Reveals About the Discipline

What CX Management Actually Means — And Why Most Firms Miss It

Keep exploring Renascence

Meet Aslan Patov

The Naked Customer podcast

Build your own CX firm

Get the Journal in your inbox.

Ideas on experience,
behavior & change.