Innovative Solutions for Your Business Challenges

At our consulting company, we go beyond traditional services and products. We specialize in designing and delivering world-class solutions tailored to your industry and business needs.

Insights

Explore Our Solutions

Discover our comprehensive range of solutions.

Customer Experience Maturity Assessment

Our CX Maturity Assessment services enable businesses to evaluate their current customer experience practices and identify areas for improvement. Through comprehensive analysis and benchmarking, we provide actionable insights and a strategic roadmap for elevating your CX capabilities and driving business growth.

Customer Experience Archetypes & Personas

By creating detailed customer archetypes, we enable you to tailor experiences and interactions, enhancing personalization and engagement to drive loyalty and satisfaction.

Customer Experience (CX) Journeys Design

By identifying and addressing pain points, we create seamless and engaging journeys that enhance satisfaction, reduce friction, and drive customer loyalty.
Industries

CX Solutions for Every Industry

We offer a range of customer experience design and strategy solutions to help businesses achieve their goals. Our services include maturity assessment, customer archetypes design, customer journey design, and implementation roadmaps.

Maturity Assessment

Our maturity assessment service helps businesses evaluate their current customer experience capabilities and identify areas for improvement. With our expert guidance, you can develop a roadmap to enhance your customer experience strategy.

Customer Archetypes Design

By understanding your target audience and their unique needs, our customer archetypes design service enables you to create personalized experiences that resonate with your customers. We help you identify key customer segments and develop strategies to engage them effectively.

Customer Journey Design

Crafting a seamless customer journey is crucial for business success. Our customer journey design service empowers you to map out every touchpoint and interaction, ensuring a consistent and delightful experience at every stage of the customer lifecycle.

Implementation Roadmaps

Executing your customer experience strategy requires a clear roadmap. Our implementation roadmaps provide you with a step-by-step plan to implement and optimize your customer experience initiatives, helping you achieve your desired outcomes.

Innovative

Transforming Businesses with Effective Communication Strategies

At our consulting company, we specialize in designing communications strategies, mapping communications, and creating compelling content. Our solutions are tailored to meet the unique needs of various industries, helping businesses effectively communicate their message and achieve their goals.

Communications Strategy

Crafting comprehensive communications strategies that drive business growth and engagement.

Communications Content

Creating compelling and impactful content that resonates with your target audience.

Innovative

Transforming Industries with Service Design Solutions

Our service design solutions help businesses create exceptional experiences for their customers, driving growth and success.

Increase Efficiency

Streamline processes and optimize operations to deliver better results and higher productivity.

Enhance Engagement

Create meaningful interactions that build strong relationships with your customers.

Innovative

Designing Corporate Policies for Effective Business Operations

Our consulting company offers expert solutions for designing corporate policies that drive efficient and successful business operations. With our extensive experience and industry knowledge, we help organizations create policies that align with their goals and values, ensuring compliance and maximizing productivity.

Streamlined Approach

We analyze your existing policies, identify gaps, and develop customized solutions to optimize your operations.

Effective Strategies

We help you implement policies that promote transparency, accountability, and employee engagement.

Transform

Driving Customer-Centric Success with Voice of the Customer Strategy

Gain valuable insights and create exceptional customer experiences with our Voice of the Customer Strategy. Our tailored approach helps organizations become truly customer-centric.

Benefits

Understand customer needs and preferences to drive strategic decision-making and improve customer satisfaction.

Features

Collect and analyze customer feedback, measure customer loyalty, and identify areas for improvement.

Elevate

Creating Memorable Rituals for Exceptional Customer Experiences

At our consulting company, we specialize in designing customer-centric rituals and ceremonies that elevate the customer experience. By carefully crafting these experiences, we help businesses create lasting impressions and build strong customer relationships. Our team of experts understands the importance of creating memorable moments that leave a lasting impact on customers.

Our Unique Services

Unlock Excellence with
Renascence's Signature Services

Check a set of our unique services. Developed and perfected by our R&D team.

Unparalleled Services

Behavioral Economics

Discover the power of Behavioral Economics in driving customer behavior.

Unparalleled Services

Mystery Audits

Uncover hidden insights with our mystery shopping & touchpoint audit services.

Unparalleled Services

Experience Design

Crafting journeys, blending creativity & practicality for exceptional experiences.

Experience Echoes

Solutions that Drive Results:
Our Case Studies

Check our management consulting solutions in action

Msheireb Downtown Doha. Customer Loyalty Program Experience Journeys

We revamped Msheireb's loyalty program by redesigning tailored customer journeys for residential tenants, visitors, and commercial tenants. This project included mapping out key stages—such as discovery, lease, and renewal—across all segments to enhance engagement and ease of use.

Msheireb Downtown Doha. Customer Loyalty Program Strategy

We developed a loyalty program for Msheireb Properties in Qatar to boost customer retention and drive revenue. The program featured a 9-stage customer journey, segmented by customer archetypes, and incorporated a closed-loop feedback strategy using NPS, CSAT, and CES surveys.

Teyaseer. Elevating CX with Real-Time Customer Feedback Integration

For Teyaseer, we mapped a 9-stage customer journey from awareness to handover, integrating NPS, CSAT, and CES surveys to capture real-time feedback via email, SMS, and calls. Automated triggers ensured timely feedback collection, enabling immediate insights and actions to enhance CX at each touchpoint.

Modon. Customer Journey Mapping and VOC Strategy for Real Estate Excellence

We partnered with Modon, a UAE real estate developer, to enhance their CX strategy for a 36-month project involving 350+ townhouses, villas, and apartments. The strategy featured customer journey mapping, communication improvements, and a closed-loop Voice of Customer (VOC) system.
Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
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11 Jan 2022
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11 Jan 2022
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Sarah Thompson
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Service Design

Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences

Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Restaurants: Crafting Exceptional Dining Experiences

Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences

Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Aslan Patov
November 7, 2024
12
min read
Service Design

Top Service Design Books: Essential Reads for Enhancing Customer Experiences

Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences

Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent

Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale

Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Guide: Building a Positive and Productive Workplace

Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace

Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

What is Employee Experience (EX)? A Definition

Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations

Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace

In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Enhancing Employee Experience with Innovative Tools

In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity

Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

The Employee Experience Cycle: Key Stages to Foster Engagement and Satisfaction

The Employee Experience (EX) cycle refers to the journey employees take within an organization, from the initial recruitment phase to their eventual exit.
Aslan Patov
November 7, 2024
12
min read
Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

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FAQs

Customer Experience Design Solutions

What is customer experience?

Customer experience refers to the overall perception and interaction a customer has with a company throughout their entire journey, from initial contact to post-purchase support. It encompasses every touchpoint and interaction, aiming to create positive emotions and build long-term loyalty.

How can management consulting help?

Management consulting provides expert advice and guidance to organizations to improve their performance, efficiency, and profitability. It helps identify and solve complex business problems, implement effective strategies, and drive sustainable growth.

What services do you offer?

We offer a wide range of services, including management consulting, customer experience enhancement, strategic planning, process optimization, and more. Our team of experienced consultants works closely with clients to deliver tailored solutions that drive business success.

Do you provide training?

Yes, we offer training programs designed to equip individuals and teams with the knowledge and skills needed to excel in areas such as customer experience management, leadership development, and change management. Our courses are led by industry experts and can be customized to meet specific needs.

What is a mystery audit?

A mystery audit is a research technique used to assess the quality of customer service and overall customer experience. It involves sending trained individuals, known as mystery shoppers, to interact with a company's employees and evaluate various aspects of the customer journey.

Can you provide case studies?

Absolutely! We have a wide range of case studies showcasing our successful projects and the impact we've made in various industries. These case studies highlight the innovative ideas and strategies we've implemented to transform businesses and drive positive results.

How can I contact you?

To get in touch with our team, simply fill out the contact form on our website or reach out to us via phone or email. We're here to answer any additional questions you may have and discuss how our services can benefit your organization.

What are your products?

In addition to our consulting services, we offer a range of products designed to support your business growth. These include educational courses, decks of cards for brainstorming and ideation, mystery audit tools, and various case studies that provide valuable insights and inspiration.

How can AI assist?

Our AI-powered chatbot is available to assist you with any questions or inquiries you may have. It can provide instant responses, offer product recommendations, and guide you through our website's features. Experience the convenience of AI-driven interactions today!

Who are we?

We are a leading consulting company specializing in customer experience and management consulting. With a team of industry experts and a track record of successful projects, we are committed to helping businesses thrive and achieve their goals.

Share your brief with us

Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

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Email
For general inquiries, email us at
hello@renascence.io
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai