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Semper experientia

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About Renascence Consulting

Renascence is a boutique customer experience consultancy based in Dubai. Our story began in 2019. Since then we have been coming to work every day to do one thing: channel our individuality, empathy and talents to make this world a better place for every single customer & realize our full potential. Let's grow together. Join us!
Our clients
Our office
Our values
Openness
We love working with honest & reliable people, who stand by their word, project integrity and appreciate freedom.
Curiosity
We love working with playful & innovative talents, who love experimenting & exploring new things in a practical way.
Divine Discontent
We love working with brave and courageous individuals, who don't give in to the status quo & whose motto is "progress".
Our benefits
  • Work with great team that continuously innovates
  • Respectable salary and insurance packages
  • Flexible system of holidays and mode of working
  • Great healthcare packages, benefits and care
  • Great office environment with coffee and treats
  • Modern and comfortable office in World Trade Center
Renascence exists to change the industry landscape and invest in the growth of talents
Aslan Patov, CEO
Renascence exists to change the industry landscape and invest in the growth of talents
Aslan Patov, CEO

Customer experience, mystery shopping & research roles

Intern
Customer Experience Design
Intern
Research & Analysis
Intern
Marketing & Psychology
Junior Consultant
Customer Experience Design
Consultant
Customer Experience Design
Senior Consultant
Customer Experience Design
No suitable roles?
Send us your resume
We are getting new roles and free-lance positions opening and closing fast. Stay on the radar!
hello@renascence.io
Admin | Office Management
Full time | 5 working days | Negotiable salary
We are looking for someone with -
  • Administration related experience
  • Outstanding organizational and time management skills
  • Good command of written and spoken English, Arabic is a plus
  • Existing UAE visa/insurance is a plus
  • Professional communication and phone handling skills
  • Attention to detail
  • Good interpersonal skills
  • Pleasant and fun personality with the right attitude
  • Ability to multitask and manage additional responsibilities if required
  • Discretion and confidentiality is a must
  • Excellent knowledge of G Suite applications and MacOS platforms
  • Expertise in e-mails and calendars management, spread sheets, teleconferencing softwares
    (i.e. Microsoft Teams, Zoom, etc.)
What do we expect you to do?
  • General administrative duties and activities
  • Office daily maintenance, filing and documents sorting
  • Maintaining, preparing, managing and archiving relevant company books, reports, records, and other company documents (i.e. contracts, invoices, NDA-s, etc.)
  • Office logistics, including management and procurement of office supplies and stationary
  • Travel coordination for colleagues as requested (i.e. travel, flights, accommodation, visa arrangements), submission of reimbursement claims if/when applicable
  • Coordination with our corporate agent team (PRO) for all legislative company and employee documentation (i.e. trade license renewal, SOA-s, visas, insurances, etc.)
  • Tracking payments, PO-s, issuing and maintaining invoices
  • Team building organization, arrangement of colleague birthdays and other celebrations
  • Coordinate and update holiday calendars
  • Assist the team to accomplish new employee enrollment procedures
Intern | Customer Experience Design
Full time, 3-6 months | 5 working days | AED 1000-1500
Who are we looking for?
  • Do you have an incredible sense of empathy?
  • Do you think you are both creative and analytical?
  • Are you better organized & focused than your peers?
  • Do you have a relevant degree? (CX, UX, Service Design, Marketing, Psychology)
  • Are you aiming at outstanding results?
What do we expect you to do?
  • Provide support to the experience design team
    • Presentations
    • Desk Research
    • Journey Mapping
    • Survey Analysis (feedback, segmentation)
    • Process Analysis
    • Behavioral Research
  • Drive your own agenda
    • Pro-bono Cases (Industry will be assigned)
    • Full Customer Experience Design (Toolkit will be provided)
    • Final Report & Presentation
    • Article
Intern | Research & Analysis
Full time, 3-6 months | 5 working days | AED 1000-1500
Who are we looking for?
  • Do you have an incredible sense of empathy?
  • Do you think you are both creative and analytical?
  • Are you better organized & focused than your peers?
  • Do you have a relevant degree? (Data Analysis, Marketing)
  • Are you aiming at outstanding results?
What do we expect you to do?
  • Provide support to the experience design team
    • Presentations
    • Desk Research
    • Survey Scripting
    • Survey Analysis (feedback, segmentation)
    • Behavioral Research
  • Drive your own agenda
    • Pro-bono Cases (Industry will be assigned)
    • Full Customer Experience Research (Toolkit will be provided)
    • Final White Paper & Presentation
    • Article
Intern | Marketing & Psychology
Full time, 3-6 months | 5 working days | AED 1000-1500
Who are we looking for?
  • Do you have an incredible sense of empathy?
  • Do you think you are both creative and analytical?
  • Are you better organized & focused than your peers?
  • Do you have a relevant degree? (Behavioral Psychology, Behavioral Economics, Marketing)
  • Are you aiming at outstanding results?
What do we expect you to do?
  • Provide support to the experience design team
    • Presentations
    • Desk Research
    • Behavioral Research
    • Behavioral Experiments
  • Drive your own agenda
    • Pro-bono Cases (Industry will be assigned)
    • Full Customer Experience Design (Toolkit will be provided)
    • Final Presentation
    • Article
Junior Consultant | Customer Experience
Full time or Freelance | 5 working days
Who are we looking for?
  • 1-2 years of relevant experience
  • Bachelor's degree in Economics, Behavioural Economics, Marketing, Business Management/Administration or any relevant degree, MBA or a relevant Master degree or certificate is a plus
  • good command of written and spoken English, Arabic is a plus
  • knowledge of G Suite applications and MacOS softwares, especially Keynote
  • good interpersonal and presentation skills
  • an ability to take initiative and work with limited direction
  • ability to display a well-developed intellectual curiosity
  • a dedication to teamwork and integrity within a professional environment
  • ability to work collaboratively with teams across all levels in an organization
  • strong commitment to personal learning and development
  • excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry
What do we expect you to do?
  • demonstrate ability to assimilate new knowledge
  • understand the company's service lines, tools and methodologies, and actively assess ways to serve clients
  • develop in-depth technical and functional capabilities, and professional knowledge
  • actively focus on developing effective communication and relationship-building skills
  • understand expectations and demonstrate personal accountability for keeping performance on track
  • interact efficiently with colleagues and clients of varying backgrounds to effectively deliver quality services to our clients
  • support your direct report and work with the company's clients on various customer experience related projects
  • support with project management activities to ensure project delivery on time, within budget and as per quality standards
  • demonstrate an ability to research client inquiries and emerging issues or trend
Consultant | Customer Experience
Full time or Freelance | 5 working days
Who are we looking for?
  • 2-3 years of relevant experience, experience in consulting is a plus
  • Bachelor's degree in Economics, Behavioural Economics, Marketing, Business Management/Administration or any relevant degree, MBA or a relevant Master degree or certificate is a plus
  • outstanding written and spoken English, Arabic is a plus
  • knowledge of G Suite applications and MacOS softwares, especially Keynote
  • excellent communication and people skills, with a strong emphasis on empathy and teamwork, leadership and team-building capabilities
  • ability to operate and understand project management disciplines
  • ability to work independently and handle multiple tasks and responsibilities in a deadline oriented environment with flexible work hours
  • strong analytical and problem-solving skills with keen attention to details
What do we expect you to do?
  • manage own work against project plan and milestones, and contribute to the design and development of CX transformation projects
  • develop quality deliverables to ensure a superior client experience
  • conduct research and keep abreast of industry/sector and market conditions to better understand different businesses
  • carry out reliable and accurate data collection for client projects and business development
  • interact efficiently with colleagues and clients of varying backgrounds to effectively deliver to our clients
  • interview our clients' employees, management teams and other stakeholders
  • identify issues, form hypothesis and facilitate discussions within project teams and client groups
  • monitor the status of projects, manage risks and ensure key stakeholders are kept informed about progress and expected outcomes
  • conduct analysis of quantitative and qualitative data, synthesising and positioning the findings within the larger project context
  • articulate thoughts and ideas in a clear and structured manner to instill confidence and trust in our team and clients
  • communicate main ideas and findings from work through written and graphical presentations, present findings and recommendations to clients
  • implement recommendations/solutions and liaise with clients to keep them informed of progress and to make relevant decisions
  • support with business development opportunities including proposal development and client presentations to support the company's growth
  • support with practice and framework development initiatives including culture building and eminence to continuously enhance the company's value proposition
Senior Consultant | Customer Experience
Full time or Freelance | 5 working days
Who are we looking for?
  • 4-7 years of relevant experience, experience in consulting, experience design and project implementation
  • Bachelor's degree in Economics, Behavioural Economics, Marketing, Business Management/Administration or any relevant degree, MBA or a relevant Master degree or certificate is a plus
  • outstanding written and spoken English, Arabic is a plus
  • good knowledge of G Suite applications and MacOS softwares, especially Keynote
  • program and/or project management experience, leading large, cross functional efforts
  • ability to juggle multiple priorities and deliver in a fast-paced, dynamic environment
  • strong bias for action, experience in a leadership role and people management
  • excellent communication and people skills, with a strong emphasis on empathy and teamwork, leadership and team-building capabilities
  • ability to identify opportunities for growth and subsequently take a leadership role in exploring new ideas and pitching for new clients
  • strong fundamental research skills, sharp analytical mind with proven experience in applying well-developed problem-solving skills (quantitative, conceptual and analytical)
  • comfortable with significant client interaction and interest in building relationships
  • strong interest in and passion for coaching or mentoring others
  • ability to communicate complex ideas effectively, both verbally and in writing
  • successful track record of presenting to senior level management
What do we expect you to do?
  • understand how business functions operate and how industry/sector trends impact a client's business
  • fulfill lead roles on multiple case teams, designing and implementing strategies to help clients maintain strong growth and develop their service offerings, support teams as the "project lead" on various projects
  • contribute to the management of teams including identifying priorities, allocating tasks, providing guidance, reviewing work and providing constructive feedback
  • engage in stakeholder engagement activities and collaborate with clients to understand their needs and solve their most complex and pressing issues
  • apply breadth of experience to deliver organizational transformation projects aimed at optimizing the client's organizational efficiency and effectiveness in line with their CX strategies
  • recommend appropriate methods for collecting and analyzing data in order to develop informed recommendations that shape or support the client's business strategy
  • effectively manage time and client deliverables with regular client relationship management and communication to senior leaders
  • own the development of high quality and impactful deliverables within agreed timelines to deliver a superior client experience
  • organize insights and define a logical and structured flow to tell a story when presenting findings and/or recommendations
  • keep abreast of regional and global trends to address client needs and enhance recommendations
  • contribute to business development opportunities including proposal development and client presentations by understanding client requirements and designing appropriate solutions
Send us your CV
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