Customer Experience Transformation & Behavioral Economics

World's 1st consultancy to fuse behavioral economics & customer experience to reshape customer journeys with unparalleled insight and precision.

Preferred by leading brands
as a partner for outstanding results

Transform

Strategic Solutions for Your Business Potential

Are you looking to optimize your business operations and drive growth? Our management consulting services provide expert guidance and strategic solutions to help you achieve your goals. From process improvement to organizational restructuring, we have the expertise to transform your business.

Personalizing the Customer Experience

Maximize your business's capabilities with our extensive management consulting services, tailored to deliver a personalized customer experience.

Addressing Behavioral Challenges

Harness the power of behavioral economics to address pain points that your customers may not explicitly express.

Enhance Customer Experience

Discover the Impact:
Numbers Tell the Real Story!

Discover our carefully curated collection of case studies that demonstrate our expertise across various industries. Filter by category to uncover the most relevant success stories that can inspire and inform your business decisions. Are you ready to become the next success story and elevate your customer excellence to new heights with our proven strategies?

NINE

CX Transformation Programs Completed in Real Estate

1000s

Processes, Journeys & Blueprints Mapped

65%

Average Process Improvement Score Achieved

Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

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Satisfied Clients

Hear what our clients have to say about our customer experience projects

You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.

Ilaria Buonpane

Head of CX

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.

Gregoire Charpe

VP CX

From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.

Alex Davies

Vice-President

The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.

Fernando Sanchez

SVP Innovations

Very proactive & patient experts. Always excellent outcome. Loved working with them.

Ahmed Elsaadi

CX Director

Great, effective team that goes extra miles and provides great service. Very professional & friendly.

Asma Ben Salah

VP Communities

Join Our Circle of Innovators. Sign Up Now!

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Renascence Services

Discover our Range of Management Consulting Services

Explore our wide range of services designed to help businesses thrive and succeed.

Enhance Your Business with Our Expertise

From strategic planning to customer experience optimization, our services are tailored to meet your specific business needs.

Unlock Your Business Potential with Us

Our team of experts is here to guide you every step of the way.

Transform Your Business with Our Solutions

Take your business to new heights with our comprehensive solutions.

Explore Our Exclusive
Franchise Program

Leverage our industry expertise, strong brand reputation, and cutting-edge tools to drive success in your local market. Partnering with Renascence Consulting empowers you to deliver exceptional results to clients. Unlock your potential with a Renascence franchise today!

Mysterya.io: Revolutionizing Customer Experience Audits

Explore our wide range of courses, decks of cards, and mystery audits to enhance your knowledge and improve your business.

REBEL Explore: Unveiling the Unconscious Drivers of Customer Experience

A toolkit designed to illuminate the unconscious behavioral dynamics that mold human experiences.

Leading the Charge: Unraveling Unconscious Biases in Customer Experience

The only consulting firm globally specializing in overcoming unconscious biases to redefine customer interactions.

Our main expertise lies in these areas
01

Customer Experience Transformation

02

Customer Experience Courses & Training

03

Customer Centric Management Consulting

04

Customer Centric Digital Transformation

Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
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Michael Johnson
11 Jan 2022
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Emily Davis
11 Jan 2022
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David Wilson
11 Jan 2022
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Sarah Thompson
11 Jan 2022
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Customer Experience

How Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services

Bentley, one of the world’s most iconic luxury car brands, has consistently delivered a customer experience (CX) that reflects its status as a symbol of elegance, power, and exclusivity. Through bespoke customization services, personalized dealership experiences, and an unwavering commitment to craftsmanship, Bentley ensures that every customer interaction is a reflection of its dedication to excellence.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Lexus Enhances Customer Experience (CX) with a Focus on Personalized Luxury and Technological Innovations

Lexus, the luxury vehicle division of Toyota, has built a reputation for offering exceptional customer experience (CX) by combining personalized service with cutting-edge technological innovations. With a focus on craftsmanship, attention to detail, and advanced in-car technology, Lexus ensures that its customers experience a seamless blend of luxury and performance.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care

Rolex, synonymous with precision, luxury, and timeless design, has built an exceptional reputation not only for the craftsmanship of its iconic timepieces but also for the high level of customer experience (CX) it delivers. With a focus on bespoke customer care, exclusive services, and unrivaled product quality, Rolex creates an atmosphere of elegance that extends far beyond the product itself.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Hermès Delivers a Luxury Customer Experience (CX) with Exclusivity and Personalized Services

Hermès, a French luxury brand renowned for its high-quality craftsmanship and exclusivity, has consistently delivered exceptional customer experience (CX) by focusing on personalization, heritage, and exclusivity. From the iconic Birkin and Kelly bags to its timeless scarves and apparel, Hermès has built a reputation for offering bespoke services and rare products, making every customer interaction an elite experience.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How New Balance Enhances Customer Experience (CX) with Product Customization and Localized Marketing

Known for its comfortable, high-quality products, New Balance stands out by offering a highly personalized shopping experience and localized marketing strategies that resonate with diverse customer segments.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Adidas Innovates Customer Experience (CX) with Personalized Shopping and Sustainability Initiatives

Adidas, a global leader in the sportswear industry, has consistently pushed the boundaries of customer experience (CX) by integrating personalization and sustainability into its business model. As consumers demand more tailored experiences and environmentally responsible products, Adidas has responded by developing innovative strategies that not only improve CX but also align with changing customer values.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Lululemon Elevates Customer Experience (CX) with Community Engagement and Digital Fitness Platforms

Lululemon, a global leader in athleisure, has built a brand that goes far beyond clothing. The company's approach to customer experience (CX) is deeply rooted in its commitment to fostering a sense of community and promoting well-being.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Allianz Improves Customer Experience (CX) with AI-Driven Claims and Digital Insurance Solutions

Allianz, one of the world’s largest insurance companies, has long been recognized for its innovative approach to customer experience (CX) in the insurance industry. With a focus on providing seamless, efficient, and personalized services, Allianz has leveraged artificial intelligence (AI), digital platforms, and automated claims processing to improve the overall customer journey.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury Services

Rolls-Royce is synonymous with luxury and exclusivity, a brand that has consistently set the standard for bespoke craftsmanship and personalized customer experience (CX). With a heritage of creating some of the world’s most iconic vehicles, Rolls-Royce’s approach to CX goes far beyond the product itself—it’s a holistic experience that touches every aspect of the customer journey.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Harley-Davidson Builds Customer Experience (CX) Through Community Engagement and Brand Loyalty

Harley-Davidson is more than just a motorcycle brand; it’s a lifestyle, an identity, and a community. Known for its powerful motorcycles and iconic brand image, Harley-Davidson has built a loyal customer base by focusing heavily on community engagement and creating a sense of belonging for its customers.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Audi Transforms Customer Experience (CX) with Immersive Dealership Technologies

Audi, one of the world’s leading luxury car manufacturers, is known not only for its advanced engineering but also for creating an exceptional customer experience (CX). By integrating cutting-edge immersive technologies into its dealership services and customer journey, Audi offers a tailored, engaging, and highly personalized CX.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Mercedes-Benz Elevates Customer Experience (CX) with Luxury In-Car Technology and Personalized Dealership Services

Mercedes-Benz, a global leader in the automotive industry, has redefined customer experience (CX) by integrating cutting-edge in-car technology and personalized dealership services. The brand is synonymous with luxury, and its commitment to providing a seamless, personalized experience both in the vehicle and at its dealerships has helped it maintain a strong position in the competitive automotive market.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Beeline Improves Customer Experience (CX) with Digital Transformation and Self-Service Solutions

Beeline (VimpelCom), a major telecom provider in Russia and across multiple international markets, has embraced digital transformation as a key driver of its customer experience (CX) strategy. With the goal of making interactions seamless, Beeline focuses on self-service solutions, AI-powered customer support, and a comprehensive digital platform to meet the ever-evolving needs of its customers.
Aslan Patov
September 7, 2024
12
min read
Digital Transformation

How MTS Enhances Customer Experience (CX) with AI and Personalized Telecom Services

MTS (Mobile TeleSystems), Russia’s largest mobile operator, has consistently focused on delivering an enhanced customer experience (CX) by integrating artificial intelligence (AI) and data-driven solutions into its telecom services. In a highly competitive telecommunications industry, MTS stands out by using AI to streamline customer interactions, provide personalized service options, and proactively address customer needs.
Aslan Patov
September 7, 2024
12
min read
Customer Experience

How Three Mobile Enhances Customer Experience (CX) with Innovative Digital Services and Seamless Connectivity

Known for its unlimited data plans, affordable pricing, and forward-thinking approach to 5G technology, Three Mobile has consistently prioritized the needs of its customers by offering flexible and personalized services. With a commitment to connectivity, self-service solutions, and an omnichannel experience, Three Mobile enhances CX by creating a smooth and hassle-free journey for its users.
Aslan Patov
September 6, 2024
12
min read

Experience exceptional consulting services that drive business growth and success.

Our consulting company offers a wide range of services designed to help businesses thrive. With our expertise in management consulting and customer experience, we provide strategic solutions tailored to your unique needs. From comprehensive courses and decks of cards to mystery audits and insightful case studies, we deliver tangible results that propel your business forward. Trust us to be your partner in success.

Transform Your Business Today

Discover our innovative solutions to drive growth and improve customer satisfaction.

The Architects of Transformation

Meet Your Team

Our team of experts is driving the future of customer experience by combining innovative thinking with deep industry knowledge.

John Doe
CEO

With over 10 years of experience in management consulting.

Jane Smith
Marketing Director

Specializes in customer experience and brand strategy.

Michael Johnson
Operations Manager

Expertise in process optimization and project management.

Sarah Williams
HR Manager

Passionate about talent acquisition and employee development.

David Brown
Finance Manager

Brings extensive experience in financial analysis and planning.

We're hiring!
Join our team

Explore our open positions and take your career to new heights.

We're hiring!

Join our team of experts and make a difference.

Riwa Al Hakeem
Junior Consultant

Ruba Al Hakeem
Consultant

Milan Thomas
Data Analyst

Noor Abdelhafez
Head of Mystery

Ayman Ahmed
P&P Specialist

Aziz Abdulfattah
Consultant

Lerato Mantsui
Senior Consultant

Anagiel Guevarra
Consultant

Lisa-April Naidoo
Senior Behavioral Consultant

Stephanie Assio
Director

Aslan Patov
Founder & CEO

Join

Open Positions

Explore our current job openings and career opportunities within the company.

Senior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Junior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Intern | Marketing & Psychology
Behavioral Economics
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Intern | CX
Customer Experience
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Senior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Junior Consultant
Customer Experience
Apply Now

Full time or Freelance | 5 working days

Dubai, UAE
Intern | Marketing & Psychology
Behavioral Economics
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
Intern | CX
Customer Experience
Apply Now

Full time, 3-6 months | 5 working days | AED 1000-1500

Dubai, UAE
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FAQs

Few questions we frequently encounter in regards to customer experience consulting

What is customer experience consulting?

Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.

Why is customer centricity important for businesses?

Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.

How can customer experience consulting benefit my business?

Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.

What are the key components of a successful customer experience strategy?

A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.

How does customer feedback play a role in customer centricity?

Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.

What tools and technologies are used in customer experience consulting?

Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.

How can businesses measure the success of their customer experience initiatives?

Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.

What are common challenges in implementing a customer-centric culture?

Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.

How can personalization improve customer experience?

Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.

What role does employee training play in customer experience consulting?

Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.

Share your brief with us

Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

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Email
For general inquiries, email us at
[email protected]
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai