About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

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COMPANY

Company
Meet team Renascence
Our Profile
Build a tailored deck
Our Founder
Aslan Patov, CEO
The Team
20+ CX specialists
Experience
Life at Renascence

GROW WITH US

Careers
5 open positions
Franchise
Build your own CX firm
Partners
Our global network

CONNECT

Media
Press & coverage
Sustainability
Our commitment
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

Customer Experience
End-to-end transformation
Behavioral Economics
Science of decisions
Service Design
Journey blueprints
Strategy Consulting
Management consulting
Cultural Change
CX-first culture
Customer Loyalty
Programs that retain

SPECIALIST

Digital Transformation
Technology-led CX
Employee Experience
EX drives CX
Mystery Shopping
Audit experience
Training Programs
Upskill teams
Org. Transformation
Restructure for CX
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

CX Strategy
Vision, ambition & roadmap
CX Maturity
Benchmark where you are
CX Governance
Operating model & standards
VOC Strategy
Listen, analyze, act
CX Roadmaps
Turn ambition into action
Comms Strategy
Communication that lands

DESIGN & DELIVERY

CX Journeys
Map & redesign journeys
CX Archetypes
Design for real customers
Service Design
Blueprints & standards
Process Design
Optimize operations
UX & Wireframes
Digital experience design
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals
Moments customers remember
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

Real Estate
Developers & communities
Hospitality
Hotels & resorts
Retail
Stores & malls
Free Zones
Authorities & zones

FINANCE & TECH

Banking & Finance
Banks & wealth
Technology
SaaS & platforms
E-Commerce
Online retail
Telecommunications
Telecom operators

PEOPLE & MOBILITY

Healthcare
Providers & clinics
Education
Schools & universities
Automotive
Dealers & OEMs
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.

Latest articles

Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

Latest episodes

CuratedCX NewsIndustry news filtered for what matters in CX — free of the noise.

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment
AI-scored benchmark
CX ROI Calculator
Model your CX return
EX ROI Calculator
Value of engagement
All AI Tools
The full tool suite

FREE TOOLS

CX Templates
Ready-to-use templates
CX Games
Interactive learning
Behavioral Biases
The science of CX
Trends Radar
Shifts shaping CX

LEARNING

Events & Webinars
Learn & connect
Whitepapers
Download research

CULTURE

Values
Burn the Deck — our manifesto

Renascence AI Tools

CX tools, powered by
behavioral science.

A growing suite of free, practical tools to measure, model and design customer experience — now fully inside the Renascence portal. Use them instantly; sign in to save and revisit your results.

Available now

Live tools

Fully migrated into the Renascence experience — with results you can save to your portal.

CX Maturity AssessmentPopular
AI-scored maturity across 12 building blocks

Assess CX maturity across 12 building blocks, scored on a 10-level scale.

  • 12 building blocks · 23 core (or 60 full) statements
  • 10-level maturity scale, scored per block
  • Answer by text, voice or document upload
Open tool
CX ROI CalculatorNew
Quantify the business impact of CX

Quantify the business impact of CX improvements.

  • Retention, referral & churn modelling
  • Industry benchmark defaults
  • Projected annual return & payback
Open tool
EX ROI CalculatorNew
The ROI of employee experience

Calculate the ROI of employee-experience initiatives.

  • Attrition & replacement-cost modelling
  • Productivity uplift from engagement
  • Projected annual return & payback
Open tool
FTE CalculatorNew
Size any team from the work it does

Calculate full-time-equivalent staffing from real workload.

  • 72-role library across 7 functions
  • Task-level workload → annual hours
  • Leave, holidays & shrinkage adjusted
Open tool
Department Planner
Structure & staff any department

Right-size any department with roles, headcount and org structure.

  • 12 departments, 28 industries, 5 org sizes
  • Min / recommended / max staffing scenarios
  • Per-role headcount, FTE & reporting lines
Open tool
CX Vision GeneratorNew
Design a vision that moves people

Craft a compelling customer-experience vision with the xGravity Framework.

  • 12 industries · 4 vision types · 6 tones
  • 60-pillar library across 5 categories
  • Digital / Human / Physical touchpoints
Open tool
Signature Studio
Design a signature that closes

Design polished, on-brand email signatures with a live preview.

  • 8 template layouts, live inbox preview
  • Photo, logo, banner & social links
  • Meeting & virtual-PA call-to-actions
Open tool

Migrating soon

More tools on the way

These are being brought into the portal next. For now they open in the current tools app.

Save your work

Sign in to keep your results.

Every calculation and assessment can be saved to your Renascence portal — pick up exactly where you left off.

Go to your portalTalk to us