About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

GROW WITH US

CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.CuratedCX NewsIndustry news filtered for what matters in CX — free of the noise.

LATEST ARTICLES

LATEST NEWS

LATEST EPISODES

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

MA
CX Maturity Assessment
AI-scored benchmark
RC
CX ROI Calculator
Model your CX return
EC
EX ROI Calculator
Value of engagement
AT
All AI Tools
The full tool suite

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto

Calculator

FTE Calculator

Build a bottom-up staffing model from the actual work your team does. Pick roles from a 72-role library across 7 functions, define each task's frequency, duration and complexity, and get a defensible full-time-equivalent headcount — adjusted for leave, shrinkage and your industry's productivity reality.

Launch toolAll tools

Size any team from the work it does

The FTE Calculator builds a staffing number from the ground up — from the actual work a team does, not from gut feel or last year's headcount plus a bit. You assemble the roles, describe the tasks each one performs with their frequency, duration and complexity, and the tool converts that workload into annual hours and then into a defensible full-time-equivalent figure, adjusted for leave, holidays, shrinkage and the productivity reality of your industry. The result is a headcount you can actually justify.

What you get
  • 72-role library across 7 functions
  • Task-level workload → annual hours
  • Leave, holidays & shrinkage adjusted
  • Industry productivity & staffing factors

Free to use. Sign in to your Renascence portal to save results and revisit them anytime.

How it works

From your inputs to a result you can act on

1
Choose roles

Pick from a library of seventy-two roles across seven functions, or adapt them to your context. The roles frame the work; you decide which apply to the team you are sizing.

2
Define the work

For each task, set how often it happens, how long it takes and how complex it is. This task-level detail is what makes the output bottom-up and defensible rather than a top-down guess.

3
Apply the real-world adjustments

The calculator nets out annual leave, public holidays and shrinkage — meetings, training, admin, the unavoidable friction of real work — and applies industry productivity and staffing factors so the number reflects reality.

4
Get your FTE and rationale

You receive a full-time-equivalent headcount with the workload and assumptions that produced it, ready to save, share and defend in a resourcing conversation.

What it does

Headcount decisions are among the most consequential and least rigorous that organisations make. Teams are frequently sized by precedent, by whoever argues hardest, or by a blunt ratio borrowed from elsewhere — and the result is chronic over- or under-staffing that nobody can explain. The FTE Calculator replaces that guesswork with a transparent, workload-driven model: it starts from the tasks that must be done and works forward to the number of people required to do them.

The critical move is translating work into hours. A task that takes twenty minutes and happens fifty times a day is a very different staffing demand from one that takes two hours but happens weekly, yet intuition routinely misjudges which is heavier. By capturing frequency, duration and complexity for each task, the tool accumulates a genuine annual workload — and only then converts it into people, so the headcount rests on evidence rather than assertion.

The approach behind it

A full-time equivalent is not simply a warm body; it is a unit of available productive capacity, and treating those as the same is the most common error in staffing. A person on the payroll is not available every working hour: they take leave, public holidays fall through the year, and a meaningful share of every day disappears into meetings, training, breaks and administration. The calculator models this explicitly through leave, holiday and shrinkage adjustments, so the FTE figure reflects capacity that can actually be deployed on the work.

On top of that, it applies industry productivity and staffing factors, because the same nominal workload demands different resourcing in different sectors. Regulated, high-assurance environments carry overhead that a lighter-touch operation does not, and a credible model has to account for that rather than pretend all hours are equal. Renascence encoded these factors from workforce-planning practice so the output is calibrated, not generic.

The philosophy throughout is defensibility. Every number traces back to a stated assumption about the work, which means the output is not a verdict to be accepted or rejected but a model to be examined and adjusted. When a finance partner or operations leader questions the figure, you can walk them straight to the task and assumption behind it — which is exactly how resourcing decisions should be made.

How it helps you

The clearest benefit is winning — or defending — headcount with evidence. Whether you are arguing for additional resource or protecting a team from cuts, a bottom-up model built from actual work is far more persuasive than an assertion that you are busy. It reframes the conversation around workload rather than opinion.

It is equally valuable for planning growth and change. Because the model is driven by tasks, you can test scenarios: what happens to required FTE if volume doubles, if a process is automated, or if a new service line is added. That turns staffing from an annual guess into a living plan you can flex as the business changes.

Finally, it exposes hidden imbalance. Building the model often reveals that a team is stretched not because it is understaffed overall but because work is distributed poorly, or that a high-frequency micro-task is quietly consuming a role's entire capacity. Those insights are frequently more valuable than the headline number itself.

Who it is for

It is built for operations and workforce-planning leaders sizing or restructuring teams, for managers making the case for resource, for consultants delivering operating-model or efficiency work, and for finance partners who want a rational basis for headcount rather than a negotiated one.

It suits both a quick estimate and a detailed submission. You can sketch a team in minutes with the role library, or invest in granular task modelling when the decision — and the scrutiny — warrants it.

Questions

Frequently asked

What is shrinkage and why does it matter?

Shrinkage is the portion of paid time not spent on core work — meetings, training, breaks, admin and the like. Ignoring it is the single biggest cause of understaffing, so the calculator nets it out explicitly.

Can I model different scenarios?

Yes. Because the model is workload-driven, you can change volumes, tasks or roles and immediately see the effect on required FTE — ideal for planning growth, automation or restructuring.

Do the roles have to match mine exactly?

No. The seventy-two-role library is a starting frame across seven functions; you select and adapt what fits the team you are actually sizing.

Ready when you are

Open FTE Calculator

No setup required — start now and save your work to the portal.

Launch toolBrowse all tools