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The consultancy born at the intersection of behavioral economics and human experience.

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Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

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EP 02 · Artificial IntelligenceMar 2025 · 55 min

AI in Customer Experience

Host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore AI's evolving role in CX — from chatbots to voice bots, regional dialect challenges, automation and where human judgment still wins.

In this episode

  • 01Where AI genuinely improves CX today
  • 02The dialect and language challenge in the region
  • 03Voice bots vs. chatbots: what works when
  • 04Keeping the human in the loop

The Guest

J
JD Ackley
CEO, RAIZOR AI

More episodes

54 min
EP 03 · Customer Loyalty

Customer Loyalty, Brand Loyalty & CX

44 min
EP 01 · CX Awards

Customer Experience Awards

40 min
Real Estate

Is Dubai's Real Estate Market a Bubble?

2 min
Real Estate

In Which Areas of Dubai Is the Highest ROI?

Be on the show

Got a CX story worth telling?

We're always looking for guests with a fresh take on customer experience, loyalty and behavior.

Get in touchAll episodes