See your experience the way customers do.
Mysterya.cx is the Renascence mystery shopping platform. Design an audit, send trained shoppers into every branch, channel and call, and get scored, evidenced results that show not only whether standards were followed, but how the experience actually felt.
01 —Overview
What is Mysterya.cx?
Mystery shopping platform
Mysterya.cx is a platform for running mystery shopping and experience audits end to end: questionnaire design, shopper assignment, fieldwork, evidence capture, scoring and reporting, in one place.
Most mystery shopping stops at compliance: was the greeting said, was the uniform right. Mysterya.cx also scores the behavioral side of each visit, such as waiting that felt long, effort, reassurance and the moment the customer will remember, because that is what drives loyalty.
Results arrive as dashboards by location, channel, team and standard, with the photos, recordings and notes behind every score, so managers can coach on facts and see whether actions are working visit after visit.
02 —Capabilities
What it does.
03 —How it works
From first touch to outcome.
Design
Turn your standards and customer priorities into audit scenarios and a weighted questionnaire.
Shop
Shoppers visit, call and browse as real customers, capturing evidence as they go.
Score
Every visit is quality-checked and scored for compliance and for experience.
Improve
Managers act on the findings, and the next wave shows whether it worked.
04 —Who it's for
Built for teams like yours.
FAQ
Mysterya.cx, answered.
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See it in action
Ready to explore Mysterya.cx?
Book a demo and we'll show you how it works for your team.