Hi, we are Renascence

A group of customer experience professionals who are united by the passion for understanding human behaviour

Who we are

Pioneers of behavioral economics in CX

Human behavior is at the core of our DNA

Our Values

We stand by our word.
We appreciate honesty.
We love exploring & discovering new approaches.
We nurture courage & don't give in to the status quo.

Our Vision

We envision a frictionless world where customers are not labelled & categorized, but are seen as humans with desires. Some expressed, others unconscious - but all equally understood by businesses and service providers.

Our Mission

Our mission is to equip brands, consulting teams and industries with the knowledge and tools to truly understand their customers’ behaviors, needs & desires.

Our Role

Together with the world we would like to put the customer's agenda in the center and pursue it: understand, design & implement excellent & innovative customer experiences.

Meet our Founder

Aslan Patov

Aslan has founded Renascence in 2019. He is the author of a Customer Experience framework, Customer Experience coach, speaker, choice architect & advocate of behavioral science. Helping brands bring clarity into processes, environments & decisions.

Years of behavioral research in Geometry Global & Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, and other industries.

Our Unique Services

Unlock Excellence with
Renascence's Signature Services

Check a set of our unique services. Developed and perfected by our R&D team.

Unparalleled Services

Behavioral Economics

Discover the power of Behavioral Economics in driving customer behavior.

Unparalleled Services

Mystery Audits

Uncover hidden insights with our mystery shopping & touchpoint audit services.

Unparalleled Services

Experience Design

Crafting seamless journeys, blending creativity and practicality for exceptional experiences.

Unlock Your Potential With Us

Discover our solutions & products

Management Consulting

Transforming businesses through strategic services and solutions

At our core, we believe in driving success by providing exceptional consulting services and customer experiences. With a diverse range of offerings, we help businesses thrive in today's dynamic market.

Expertise

Our team of experienced consultants brings deep industry knowledge and a strategic mindset to every project. We collaborate closely with our clients to deliver tailored solutions that drive tangible results.

Innovation

We embrace innovation and leverage cutting-edge technologies to help businesses stay ahead of the curve. Our creative approach enables us to develop unique solutions that address complex challenges.

Collaboration

We believe in the power of collaboration. By working closely with our clients, we foster strong partnerships and ensure that our solutions align with their goals and aspirations.

Excellence

We strive for excellence in everything we do. Our commitment to delivering high-quality services and exceptional customer experiences sets us apart and drives our clients' success.

Recognized for Excellence in Consulting Services

Our commitment to delivering exceptional consulting services has been acknowledged with prestigious awards and recognitions.

Customer testimonials

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Worked closely with the team to develop new frameworks and approaches that helped our business.
Their experts in CX consultancy and Mystery Shopping. Highly recommend their approach to CX.

Razan Niazi

CX Manager, Chalhoub Group

Great, effective team that goes extra miles and provides good service. Professional & friendly.

Asma Ben Salah

VP, Customer Excellence, Aldar Properties

You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client. I enjoy bouncing ideas with them."

Ilaria Buonpane

Marketing & CX Director, Talabat

Very proactive & patient experts.Always excellent outcome. Loved working with them.

Ahmed Elsaadi

CX Director, Provis & Khidmah

The team brings high quality standards and very helpful best practices and COE framework. They support the client in all delivery aspects. Had a great experience overall when I worked with the team in Emaar.

Lamya Aubert

Program Manager, Emaar IT

The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.

Fernando Sanchez Rasueros

SVP Innovation & Investments, Aldar Group

Working with the team is a great pleasure and a stimulating experience. They always understand the business requirements and has proven to always deliver against the very high expectations I was setting.

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that will for sure result in high quality findings. Finally, teams and stakeholders always enjoy interacting with them.

Gregoire Charpe

Group Director, CX & Innovation, Majid Al Futtaim

From the beginning they have felt like an extension of my team, working alongside and independently engaging those directly involved in the project as well as the supporting functions surpassing my expectations.

Alexander Davies

COO, Dubai Properties

Very professional and hard working team. We worked together on multiple UX projects and had amazing outcomes. They always proposed the best solution regardless of the complexity of our requirements.

Maral Darakjian

Project Manager, Emaar Entertainment

Renascence's Pool of Talents

Meet Our Team

Get to know the talented individuals behind our success.

John Doe
Senior Consultant

John is a seasoned professional with extensive experience in management consulting.

Jane Smith
Marketing Specialist

Jane is a creative marketer who excels in developing innovative strategies.

Michael Johnson
Financial Analyst

Michael is a detail-oriented professional with a strong background in financial analysis.

Emily Davis
HR Manager

Emily is a dedicated HR professional who ensures a positive work environment.

David Wilson
Business Development Manager

David is a strategic thinker who drives business growth through innovative solutions.

We're hiring!
Join Our Team

Explore our open positions and take the next step in your career.

Sarah Thompson
Project Manager

Sarah is a highly organized professional who ensures successful project delivery.

Mark Roberts
Data Analyst

Mark is a data-driven expert who uncovers valuable insights for our clients.

Riwa Al Hakeem
Junior Consultant

Ruba Al Hakeem
Consultant

Milan Thomas
Data Analyst

Noor Abdelhafez
Head of Mystery

Ayman Ahmed
P&P Specialist

Aziz Abdulfattah
Consultant

Lerato Mantsui
Senior Consultant

Anagiel Guevarra
Consultant

Stephanie Assio
Director

Aslan Patov
Founder & CEO

We're hiring!

Join our team and be part of our success story.

Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
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Michael Johnson
11 Jan 2022
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Emily Davis
11 Jan 2022
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David Wilson
11 Jan 2022
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Sarah Thompson
11 Jan 2022
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Service Design

Service Design in 2024: Emerging Trends Shaping Customer-Centered Experiences

Service design is evolving rapidly, driven by technological advancements, changing customer expectations, and a focus on sustainability.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Restaurants: Crafting Exceptional Dining Experiences

Service design in the restaurant industry focuses on creating a seamless, enjoyable experience for diners, from the moment they make a reservation to their final interaction with the staff.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design in Hotels: Crafting Memorable and Seamless Guest Experiences

Service design in the hotel industry focuses on creating guest-centered experiences that are seamless, enjoyable, and memorable.
Aslan Patov
November 7, 2024
12
min read
Service Design

Top Service Design Books: Essential Reads for Enhancing Customer Experiences

Service design is a field that combines creativity, strategy, and empathy to improve how services are delivered and experienced.
Aslan Patov
November 7, 2024
12
min read
Service Design

Service Design for Dummies: A Simple Guide to Crafting Great Customer Experiences

Service design is about creating and organizing services to meet customer needs and make their experiences smooth, efficient, and enjoyable.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) for Gen Z: Key Strategies to Engage the Next Generation of Talent

Generation Z (born between 1997 and 2012) is reshaping the workplace with distinct expectations and values.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience Gifts: Thoughtful Ideas to Boost Engagement and Morale

Employee Experience (EX) gifts play a meaningful role in building a positive workplace culture, enhancing engagement, and showing appreciation for employees’ contributions.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Guide: Building a Positive and Productive Workplace

Creating a positive Employee Experience (EX) is essential for fostering engagement, satisfaction, and productivity within an organization. A well-structured EX strategy supports employees at every stage of their journey, from onboarding to growth and development.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) and Artificial Intelligence (AI): Transforming the Workplace

Artificial Intelligence (AI) is increasingly transforming the employee experience (EX) by automating tasks, personalizing interactions, and enhancing overall engagement.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

What is Employee Experience (EX)? A Definition

Employee Experience (EX) refers to the collective journey employees have with an organization, encompassing every interaction, milestone, and touchpoint from recruitment to departure.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) Jobs: Roles, Skills, and Impact on Organizations

Employee experience (EX) roles have become increasingly vital as organizations recognize the importance of fostering a positive work environment to enhance engagement, productivity, and retention.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Employee Experience (EX) in 2025: Trends Shaping the Modern Workplace

In 2025, the landscape of Employee Experience (EX) has evolved significantly, influenced by shifts in work environments, employee expectations, and organizational priorities.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Enhancing Employee Experience with Innovative Tools

In today's competitive business landscape, organizations recognize that a positive employee experience (EX) is crucial for attracting and retaining top talent.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

Key Performance Indicators (KPIs) for Employee Experience (EX): Measuring Engagement, Satisfaction, and Productivity

Employee Experience (EX) KPIs are metrics that help organizations track and improve the quality of the work environment, employee satisfaction, and engagement levels.
Aslan Patov
November 7, 2024
12
min read
Employee Experience

The Employee Experience Cycle: Key Stages to Foster Engagement and Satisfaction

The Employee Experience (EX) cycle refers to the journey employees take within an organization, from the initial recruitment phase to their eventual exit.
Aslan Patov
November 7, 2024
12
min read
Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

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Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

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Email
For general inquiries, email us at
hello@renascence.io
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai