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Office
601 Burj Al Salam, Trade Center, Dubai
Transforming Businesses
Our Impact in Numbers
Our services have helped numerous companies achieve significant improvements in customer satisfaction, revenue growth, operational efficiency, employee productivity, and customer retention. With a track record of delivering results, we are committed to transforming businesses.
Search Time Reduction
65%
Conversion Increase
15%
Revenue Growth YoY
12%
Quick Facts
AI-powered search and product discovery for an e-commerce SKU-heavy retailer.
The client’s product catalog was difficult to navigate, requiring customers to manually search SKUs. We vectorized all structured data and deployed embedded search, enabling AI to return the right items instantly — complete with product cards, CTAs, comparisons, and chat-based selection flows.
Contributors
Context, Approach & Methodology
Large tile retailers rely heavily on SKU accuracy and searchability. Customers searching manually encountered friction that slowed decision-making and hurt conversion. Our objective was to turn the catalog into AI-ready data and build a conversational product discovery flow.
We began by cleaning and structuring product data, then vectorizing it for similarity search. We implemented embedded vector search that allowed customers to find matching items via chat, natural language, or visual cues.
The AI generated product cards with actionable CTAs, comparisons with similar SKUs, and dynamic item lists. This dramatically accelerated decision-making and created an intuitive “assistant-like” experience.
The Groundwork
1. AI-Ready Data Preparation
- SKU cleaning and structuring
- Vectorization of product attributes
- Embedding-based similarity mapping
2. Conversational Product Discovery
- AI-generated product cards
- Similarity-based comparison
- Chat-based navigation
3. E-commerce Optimization
- Search relevance
- CTA-driven conversion flows
- UX enhancement for decision-making
Analysis
Customers previously spent far too long searching for tiles, often abandoning sessions. With vector search, the system instantly understood intent and surfaced the most relevant SKUs — reducing friction and enabling faster purchase decisions. AI cards and comparison tools addressed uncertainty by helping users evaluate alternatives quickly.
Results
- 60–70% reduction in search time
- Conversion increased by 10–15%
- YoY revenue grew 8–12%
- Support workload reduced by 30–40%
- A significantly upgraded purchasing journey
This project demonstrates how AI-ready data and vector search elevate e-commerce experiences.
Project Samples
A few examples of our the work we have delivered
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Experience Echoes
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AI-Ready Data & Vector Search for Product Discovery. UAE Tiles & Finishing Retailer.
AI-ready catalog + vector search that reduces search time by 70% and increases conversion by up to 15%. We transformed an e-commerce tile retailer’s product catalog into AI-ready structured data, enabling vector search and conversational product recommendations. Customers previously struggled to search large SKU catalogs manually. The new AI experience reduced search time by 60–70%, increased conversion by 10–15%, and improved YoY revenue by 8–12%.
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Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
Alex Davies
Vice-President
The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
Fernando Sanchez
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Very proactive & patient experts. Always excellent outcome. Loved working with them.
Ahmed Elsaadi
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Great, effective team that goes extra miles and provides great service. Very professional & friendly.
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FAQs
Few questions we frequently encounter in regards to customer experience consulting
What is customer experience consulting?
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Why is customer centricity important for businesses?
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
How can customer experience consulting benefit my business?
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
What are the key components of a successful customer experience strategy?
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
How does customer feedback play a role in customer centricity?
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
What tools and technologies are used in customer experience consulting?
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
How can businesses measure the success of their customer experience initiatives?
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
What are common challenges in implementing a customer-centric culture?
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
How can personalization improve customer experience?
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
What role does employee training play in customer experience consulting?
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.