About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

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COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

GROW WITH US

CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

LATEST ARTICLES

LATEST EPISODES

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto
Product · AI Technology

Behavioral intelligence, always on.

René AI is an assistant trained on a decade of behavioral economics and customer experience — helping your teams understand why customers act, and design experiences that work with human nature.

01 —Overview

What is René AI?

Behavioral AI Assistant

René AI is an artificial intelligence assistant built specifically for customer experience teams, trained on behavioral economics, CX methodology and real-world transformation work.

It helps practitioners diagnose friction, design nudges, draft journeys and answer behavioral questions in seconds — putting decision science into the daily workflow, not just the strategy deck.

Always on
24/7
behavioral guidance whenever your team needs it.
MappedBiases
200+
cognitive biases and CX principles in its knowledge base.
Speed
Seconds
from question to behaviorally-grounded answer.

02Capabilities

What it does.

Behavioral Diagnosis

Spot the biases and friction shaping any journey or decision.

Journey Drafting

Generate and refine customer journeys grounded in behavior.

Message Framing

Rewrite communications using proven behavioral principles.

Insight on Demand

Ask any CX or behavioral question and get a grounded answer.

03How it works

From first touch to outcome.

1

Ask

Pose a CX or behavioral question, or share a journey, message or challenge.

2

Analyze

René applies behavioral science and CX methodology to your context.

3

Recommend

Get specific, grounded recommendations and drafts in seconds.

4

Act

Apply, iterate and ship — with behavioral rigour built in.

04Who it's for

Built for teams like yours.

CX & service teams
Marketing & product
Consultants & strategists

FAQ

René AI, answered.

René AI is an assistant trained on behavioral economics and customer experience, built to help teams diagnose friction, design nudges and answer behavioral questions in seconds.

René is grounded specifically in behavioral science and CX methodology from a decade of real engagements, so its guidance reflects how people actually decide — not generic content.

CX, service, marketing and product teams, as well as consultants who want behavioral intelligence in their daily workflow.

René AI is available to enterprise clients and REBEL-certified practitioners, with wider access rolling out through 2026. Book a demo to learn more.

Keep exploring Renascence

See it in action

Ready to explore René AI?

Book a demo and we'll show you how it works for your team.

Book a demoAll products