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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Marketing

OpenAI Shuts Down Russian, Iranian AI Disinformation Networks

OpenAI disrupted a Russian campaign rated category 5 severity and an Iranian operation using seven fake journalist personas to place nearly 100 articles in real outlets.

10 Oct 2026 · 2 min read

Marketing

Lippincott to Acquire Brand and Innovation Studio Athletics

Global brand consultancy Lippincott has agreed to acquire brand and innovation studio Athletics, expanding its capabilities across brand strategy, identity and experience design.

9 Oct 2026 · 2 min read

Marketing

Meta Tests AI Ad Tools for Creative Insight at Ad Week

Meta unveiled new AI-powered advertising tools at Advertising Week, including creative import, performance insights and conversational guidance features, currently in testing rather than wide release.

9 Oct 2026 · 2 min read

Marketing

Treasure Data launches Personalization Studio and engagement pricing

Treasure Data has added self-service campaign personalisation and an engagement-based email pricing model to its Treasure AI platform, targeting execution speed and over-sending.

7 Oct 2026 · 2 min read

Marketing

Melius Raises $20M for AI Marketing Creative After Pivot

Melius, founded by ex-Ramp engineers, raised $20 million after dropping its ad-spend optimisation product to build AI tools that generate marketing creative and campaigns.

7 Oct 2026 · 2 min read

Marketing

Papa Johns' CMO Chris Lyn-Sue on Walmart delivery push

Papa Johns' new global CMO, Chris Lyn-Sue, is centring his early strategy on a Walmart Express Delivery partnership as the pizza chain adapts to a fragmenting, retail-led delivery landscape.

6 Oct 2026 · 2 min read

Just in

6 Oct 2026AI-Driven Local Search Usage Jumps 6x, SOCi Report Finds 6 Oct 2026OpenAI to Launch Visual Ads Alongside Image-Generation Results 5 Oct 2026Salesforce Launches Koa, a CRM-Trained AI Reasoning Model 4 Oct 2026Amazon Pilots Ads Inside ChatGPT via Amazon DSP 3 Oct 2026Manual Validation Now Blocking AI Scaling, 80% of Leaders Say 3 Oct 2026LinkedIn Launches Hiring Assistant 2 With Smarter AI Matching 3 Oct 2026CallRail Expands Partnership with Constant Contact Through Native Integration 2 Oct 2026Google releases Gemini 4 Argon, called its most powerful model yet 1 Oct 2026Cava Names Dr. Squatch's John Ludeke as Chief Marketing Officer 1 Oct 2026Salesforce Acquires AI Research Startup Listen Labs 30 Sept 2026GPJ Launches Experience Intelligence System for Experiential Marketing 30 Sept 2026Braze Expands AI Into Campaign Operations and Quality Checks

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