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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Marketing

Wendy’s Names Tariq Hassan Chief Marketing and Customer Growth Officer

Wendy’s Names Tariq Hassan Chief Marketing and Customer Growth Officer citybiz

25 Aug 2026 · 2 min read · 3 sources

Marketing

Wendy's Merges Marketing and Customer Growth Into One Executive Role

Wendy's has created a chief marketing and customer growth officer role, combining brand marketing with customer acquisition and retention under a single executive mandate.

25 Aug 2026 · 2 min read

Marketing

L.L. Bean Launches Free Loyalty Program With Engagement Focus

L.L. Bean has introduced a free-to-join loyalty programme centred on customer engagement rather than simple points-based rewards, according to Retail Customer Experience.

22 Aug 2026 · 2 min read

Marketing

Grok Bot: xAI Launches Persistent AI Agents at $120/Month

SpaceXAI (formerly xAI) has opened a beta of Grok Bot, letting users assign persistent AI agents to run continuously inside existing apps, priced from $120 a month.

12 Aug 2026 · 2 min read

Marketing

L.L. Bean Launches Purpose-Driven Loyalty Programme

L.L. Bean has rolled out a new loyalty programme tying member perks to outdoor-heritage causes and experiences rather than discounts alone.

12 Aug 2026 · 2 min read

Marketing

Twitch Middle East: Arabic Viewers Show High Monetisation Depth

Arabic-language Twitch viewers are spending at rates approaching US levels despite a small creator base, signalling affective loyalty over transactional behaviour in MENA streaming.

8 Aug 2026 · 3 min read

Just in

8 Aug 2026Wunderkind and Cordial Integration: Autonomous CX Personalisation 7 Aug 2026Papa Johns CMO Change and Mass Marketing Pivot Amid Sales Slump 7 Aug 2026Fossil AI Campaign: 58.8M Impressions via In-Flight Targeting 7 Aug 2026Kraft Heinz $100M Marketing Push: CX and Brand Salience Lessons 6 Aug 2026BMW Spider-Man Pop-Up Ads: In-Car CX and Ownership Trust 6 Aug 2026UK AI Job Postings Hit 9.4% as Knowledge-Work Hiring Falls 6 Aug 2026India Expands UAE Consular Network to 16 Centres for 4.3m Diaspora 6 Aug 2026Plume CCMO Appointment Merges Marketing and CX Under One Role 5 Aug 2026X Ad Revenue Decline: What Brand-Safety Data Reveals About Platform Trust 5 Aug 2026Coca-Cola 'The World Will Wait' Campaign Targets Gen Z Screen Time 5 Aug 2026Android SDKs Leaking User Location Data to Advertisers, EFF Warns 5 Aug 2026Walmart Connect Acquires Vibe.co to Expand CTV Retail Media

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