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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Banking
eKosha Voice Assistant: ToneTag Brings Banking to Indian Merchants
ToneTag's eKosha lets Indian banks serve small merchants via voice at the point of sale — no new hardware needed, removing the friction that has kept formal banking out of reach.
10 Jul 2026 · 2 min read
Banking
Agentic AI in Treasury: From Copilot to Autonomous Execution
Agentic AI is shifting treasury operations from assisted decision-making to autonomous execution, raising urgent questions about accountability, trust, and customer outcomes.
10 Jul 2026 · 2 min read
Banking
Digital Sovereignty in Banking: Control as the Core CX Deliverable
Banks that outsource decisioning infrastructure to black-box vendors risk ceding customer experience design to third parties — making sovereignty a CX capability, not just a compliance concern.
10 Jul 2026 · 2 min read
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