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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Banking
MDT, OnTrac AI Partner to Build Credit Union AI Readiness
Credit union service organisation MDT has partnered with OnTrac AI to offer credit unions AI readiness, strategy and implementation support without needing in-house AI teams.
25 Aug 2026 · 2 min read
Banking
Starling Bank Launches Agentic AI Assistant for Business Users
Starling Bank has rolled out "Starling Assistant," an agentic AI tool, to all business banking customers as a full launch rather than a pilot.
25 Aug 2026 · 2 min read
Banking
ADIB Names Pedro Uria-Recio First Chief AI Officer
Abu Dhabi Islamic Bank has appointed Pedro Uria-Recio as its first chief AI officer, creating a dedicated C-suite role to oversee AI deployment across operations and customer services.
25 Aug 2026 · 2 min read
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