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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
AI
IBM and SAP Partner to Speed Up Enterprise Cloud Migration
IBM and SAP have formed a partnership combining IBM's infrastructure and consulting expertise with SAP's cloud portfolio to help joint customers migrate legacy SAP workloads to the cloud.
10 Oct 2026 · 2 min read
AI
Book Publishers' Quiet AI Use Sparks Staff Pushback
Staff at three major publishing houses report growing, informal use of generative AI for publicity copy and cover concepts, triggering internal concerns over quality and authorship.
10 Oct 2026 · 2 min read
AI
Anthropic Claude Now Orchestrates Up to 1,000 AI Agents in Parallel
Anthropic's Claude can now let one lead agent dynamically orchestrate up to 1,000 sub-agents in parallel, lifting bug-detection coverage from 27 to 66 of 70 hidden defects in testing.
10 Oct 2026 · 2 min read
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