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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
ChatGPT Launches Virtual Try-On for Shopping
OpenAI has added a virtual try-on feature to ChatGPT, letting users upload a selfie to preview how clothing and accessories look on them before purchasing.
10 Oct 2026 · 2 min read
Retail
Amazon Prime Big Deal Days Nears $10B in US Online Spend
US shoppers spent nearly $10 billion online during Amazon's two-day Prime Big Deal Days event in October, with rival retailers like Walmart also seeing a sales lift.
10 Oct 2026 · 2 min read
Retail
Lowe's Pilots Drone Delivery via DoorDash in North Carolina
Lowe's has launched a live drone delivery pilot at its Matthews, North Carolina store, offering eligible items in as little as 20 minutes through the DoorDash app.
10 Oct 2026 · 2 min read
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