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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Digital Transformation (DT) Trends in 2026: What to Expect
Digital TransformationApril 2025 · 15 min read

Digital Transformation (DT) Trends in 2026: What to Expect

This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.

Read the article

02 —All Articles

The Journal.

Is Behavioral Economics Micro or Macro? Understanding Its ScopeBehavioral Economics

Is Behavioral Economics Micro or Macro? Understanding Its Scope

Aslan PatovApr 202510 min read
Behavioral Economics for Business: How Companies Use It Every DayBehavioral Economics

Behavioral Economics for Business: How Companies Use It Every Day

Aslan PatovApr 202515 min read
Behavioral Economics Is More Than Just NumbersBehavioral Economics

Behavioral Economics Is More Than Just Numbers

Aslan PatovApr 20258 min read
Remote Employee Experience (EX) Jobs: How To Succeed in 2026Employee Experience

Remote Employee Experience (EX) Jobs: How To Succeed in 2026

Aslan PatovApr 20258 min read
Employee Experience (EX) How-To: Practical Tips That WorkEmployee Experience

Employee Experience (EX) How-To: Practical Tips That Work

Aslan PatovApr 202515 min read
What Is an Employee Experience (EX) Letter? Format and ExampleEmployee Experience

What Is an Employee Experience (EX) Letter? Format and Example

Aslan PatovApr 20259 min read
Customer Experience (CX) and Innovation: Lessons from LeadersCustomer Experience

Customer Experience (CX) and Innovation: Lessons from Leaders

Aslan PatovApr 202515 min read
How McKinsey Approaches Employee Experience (EX)? Strategies for Modern OrganizationsEmployee Experience

How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations

Aslan PatovApr 202515 min read
How Important Is Employee Experience (EX)? What the Data Tells Us In 2026Employee Experience

How Important Is Employee Experience (EX)? What the Data Tells Us In 2026

Aslan PatovApr 202514 min read
Behavioral Economics Statistics: Data That Drives InsightBehavioral Economics

Behavioral Economics Statistics: Data That Drives Insight

Aslan PatovApr 202514 min read
Customer Experience (CX) and Innovation: Lessons from Bold BrandsInnovation Management

Customer Experience (CX) and Innovation: Lessons from Bold Brands

Aslan PatovApr 202515 min read
What is Customer Experience (CX) and Why It MattersCustomer Experience

What is Customer Experience (CX) and Why It Matters

Aslan PatovApr 202512 min read
Building a Successful CX Lab: Strategies, Tools, and Case StudiesCustomer Experience

Building a Successful CX Lab: Strategies, Tools, and Case Studies

Aslan PatovApr 202515 min read
Behavioral Economics Chicago: What the Windy City Teaches Us About BiasBehavioral Economics

Behavioral Economics Chicago: What the Windy City Teaches Us About Bias

Aslan PatovApr 202515 min read
How a CX Lab Drives Innovation: Best Practices for Testing and LearningCustomer Experience

How a CX Lab Drives Innovation: Best Practices for Testing and Learning

Aslan PatovApr 202515 min read
What Are Behavioral Science Examples? Real-Life Cases Illustrating Human BehaviorBehavioral Economics

What Are Behavioral Science Examples? Real-Life Cases Illustrating Human Behavior

Aslan PatovApr 202515 min read
Customer experience KPIs: the metrics to track and how to measure themCustomer Experience

Customer experience KPIs: the metrics to track and how to measure them

Aslan PatovApr 202510 min read
Understanding the Future of Employee EngagementEmployee Experience

Understanding the Future of Employee Engagement

Aslan PatovApr 202510 min read
Mystery Shopper Duties and Responsibilities in 2026Mystery Shopping

Mystery Shopper Duties and Responsibilities in 2026

Aslan PatovApr 202515 min read
Behavioral Economics Overview: A Comprehensive SnapshotBehavioral Economics

Behavioral Economics Overview: A Comprehensive Snapshot

Aslan PatovApr 202515 min read
Behavioral Economics and Neuroeconomics: Mapping the Brain of Decision MakingBehavioral Economics

Behavioral Economics and Neuroeconomics: Mapping the Brain of Decision Making

Aslan PatovApr 202515 min read
Reimagining Public Sector Work Through Employee Experience (EX)Employee Experience

Reimagining Public Sector Work Through Employee Experience (EX)

Aslan PatovApr 202515 min read
The Ultimate Employee Experience (EX) PPT Template: Design, Content, And StrategyEmployee Experience

The Ultimate Employee Experience (EX) PPT Template: Design, Content, And Strategy

Aslan PatovApr 202515 min read

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