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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Digital Transformation (DT) Trends in 2026: What You Should Be Watching
Digital TransformationApril 2025 · 15 min read

Digital Transformation (DT) Trends in 2026: What You Should Be Watching

What used to be a buzzword for tech upgrades has now evolved into a strategic driver of growth, retention, and customer relevance. From AI-powered design and operational transparency to digitally augmented service rituals, the best organizations are no longer digitizing the old — they’re redesigning for how people think and behave.

Read the article

02 —All Articles

The Journal.

Customer Experience (CX) in Healthcare: A Cure for Broken JourneysCustomer Experience

Customer Experience (CX) in Healthcare: A Cure for Broken Journeys

Aslan PatovApr 202515 min read
Behavioral Economics in Retail: How Shopping Decisions Are Really MadeBehavioral Economics

Behavioral Economics in Retail: How Shopping Decisions Are Really Made

Aslan PatovApr 202514 min read
Behavioral Economics for Leaders: How to Make Better DecisionsBehavioral Economics

Behavioral Economics for Leaders: How to Make Better Decisions

Aslan PatovApr 202515 min read
Behavioral Economics in Decision Making: Understanding How People Make ChoicesBehavioral Economics

Behavioral Economics in Decision Making: Understanding How People Make Choices

Aslan PatovApr 202513 min read
Behavioral Economics for Business: Strategies That Drive InnovationBehavioral Economics

Behavioral Economics for Business: Strategies That Drive Innovation

Aslan PatovApr 202515 min read
Employee Experience (EX) Officer Job Description: Key Responsibilities And RequirementsEmployee Experience

Employee Experience (EX) Officer Job Description: Key Responsibilities And Requirements

Aslan PatovApr 202515 min read
Behavioral Economics and Marketing Strategy: Insights That Drive ResultsBehavioral Economics

Behavioral Economics and Marketing Strategy: Insights That Drive Results

Aslan PatovApr 202513 min read
Insights From Employee Experience (EX) Experts: Trends, Tips, And PredictionsEmployee Experience

Insights From Employee Experience (EX) Experts: Trends, Tips, And Predictions

Aslan PatovApr 202515 min read
Mapping the Employee Experience (EX): A Visual Guide to Every TouchpointEmployee Experience

Mapping the Employee Experience (EX): A Visual Guide to Every Touchpoint

Aslan PatovApr 202515 min read
Behavioral Economics Jobs: Careers That Make a DifferenceBehavioral Economics

Behavioral Economics Jobs: Careers That Make a Difference

Aslan PatovApr 202515 min read
The Hottest Employee Experience (EX) Jobs in London: What Recruiters Are Looking ForEmployee Experience

The Hottest Employee Experience (EX) Jobs in London: What Recruiters Are Looking For

Aslan PatovApr 202515 min read
Why Employee Experience (EX) Is the New Brand StrategyEmployee Experience

Why Employee Experience (EX) Is the New Brand Strategy

Aslan PatovApr 202515 min read
Why Behavioral Science? The Case for Studying Human Behavior in a Complex WorldBehavioral Economics

Why Behavioral Science? The Case for Studying Human Behavior in a Complex World

Aslan PatovApr 202515 min read
Behavioral Economics Best Book: The Must-Read Title of 2026Behavioral Economics

Behavioral Economics Best Book: The Must-Read Title of 2026

Aslan PatovApr 202515 min read
Behavioral Economics vs Traditional Economics: Embracing the IrrationalBehavioral Economics

Behavioral Economics vs Traditional Economics: Embracing the Irrational

Aslan PatovApr 202512 min read
Behavioral Economics & Social Media: How the Field Is Trending OnlineBehavioral Economics

Behavioral Economics & Social Media: How the Field Is Trending Online

Aslan PatovApr 202510 min read
Real-Life Employee Experience (EX) Strategy Examples: Lessons From The LeadersEmployee Experience

Real-Life Employee Experience (EX) Strategy Examples: Lessons From The Leaders

Aslan PatovApr 202515 min read
What Does An Employee Experience (EX) Officer Do?Employee Experience

What Does An Employee Experience (EX) Officer Do?

Aslan PatovApr 202515 min read
Pursuing a Master’s in Behavioral Science: Programs and Career PathsBehavioral Economics

Pursuing a Master’s in Behavioral Science: Programs and Career Paths

Aslan PatovApr 202515 min read
Employee Experience (EX) And Technology: From Tools to CultureEmployee Experience

Employee Experience (EX) And Technology: From Tools to Culture

Aslan PatovApr 202515 min read
Download The Ultimate Employee Experience (EX) Survey TemplateEmployee Experience

Download The Ultimate Employee Experience (EX) Survey Template

Aslan PatovApr 202515 min read
Customer Experience (CX) Best Practices for 2026Customer Experience

Customer Experience (CX) Best Practices for 2026

Aslan PatovApr 202512 min read
Fairness Bias: Preference for Fair OutcomesBehavioral Economics

Fairness Bias: Preference for Fair Outcomes

Aslan PatovApr 20257 min read

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