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Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Context-Dependent Memory: Improved Recall When Context Matches Encoding
Behavioral EconomicsSeptember 2024 · 10 min read

Context-Dependent Memory: Improved Recall When Context Matches Encoding

Context-Dependent Memory is a cognitive bias where individuals recall information more easily when the context during retrieval matches the context during encoding. This bias can significantly impact how customers remember and interact with brands, as their recall of experiences and information is influenced by the context in which it was originally encountered.

Read the article

02 —All Articles

The Journal.

Contextual Dynamics: Dynamics of Context Over TimeBehavioral Economics

Contextual Dynamics: Dynamics of Context Over Time

Aslan PatovSept 20247 min read
Construal Level Theory: Psychological Distance Affecting ThinkingBehavioral Economics

Construal Level Theory: Psychological Distance Affecting Thinking

Aslan PatovSept 20247 min read
Congruence Heuristic: Preference for Consistent InformationStrategic Planning

Congruence Heuristic: Preference for Consistent Information

Aslan PatovSept 202410 min read
Common Customer Experience (CX) Job Titles and Their RolesCustomer Experience

Common Customer Experience (CX) Job Titles and Their Roles

Aslan PatovSept 202410 min read
Cognitive Closure: Desire for Firm Answers Impacting Customer SatisfactionBehavioral Economics

Cognitive Closure: Desire for Firm Answers Impacting Customer Satisfaction

Aslan PatovSept 20247 min read
Coherence Effect: Preferring Logical Consistency in Stories and InformationBehavioral Economics

Coherence Effect: Preferring Logical Consistency in Stories and Information

Aslan PatovSept 20247 min read
Cognitive Entrenchment: Difficulty in Adapting to New Customer TrendsBehavioral Economics

Cognitive Entrenchment: Difficulty in Adapting to New Customer Trends

Aslan PatovSept 20248 min read
Clarifying Strategic ObjectivesOrganizational Transformation

Clarifying Strategic Objectives

Aslan PatovSept 20244 min read
Clustering Effect: Seeing Patterns in Random EventsBehavioral Economics

Clustering Effect: Seeing Patterns in Random Events

Aslan PatovSept 20247 min read
Choice Overload: Difficulty in Making Decisions with Too Many OptionsBehavioral Economics

Choice Overload: Difficulty in Making Decisions with Too Many Options

Aslan PatovSept 202410 min read
How The Ritz-Carlton Enhances Customer Experience (CX) Through Personalized Service and LuxuryCustomer Experience

How The Ritz-Carlton Enhances Customer Experience (CX) Through Personalized Service and Luxury

Aslan PatovSept 202412 min read
Change Leadership & GovernanceOrganizational Transformation

Change Leadership & Governance

Aslan PatovSept 20244 min read
Causal Illusion: Misunderstanding Cause-and-Effect in Customer DataBehavioral Economics

Causal Illusion: Misunderstanding Cause-and-Effect in Customer Data

Aslan PatovSept 20247 min read
Case Studies in Customer Experience (CX) Quality: Lessons from Leading BrandsCustomer Experience

Case Studies in Customer Experience (CX) Quality: Lessons from Leading Brands

Aslan PatovSept 20247 min read
Building a Strong Skillset in Customer Experience (CX)Learning & Development

Building a Strong Skillset in Customer Experience (CX)

Aslan PatovSept 202410 min read
Building Trust & Advocacy: Essential Strategies for Long-Term Customer LoyaltyCustomer Loyalty

Building Trust & Advocacy: Essential Strategies for Long-Term Customer Loyalty

Aslan PatovSept 20246 min read
Brand Halo Effect: Overall Brand Perception Influencing Specific JudgmentsBehavioral Economics

Brand Halo Effect: Overall Brand Perception Influencing Specific Judgments

Aslan PatovSept 202410 min read
Biological Essentialism: Believing Traits are InnateBehavioral Economics

Biological Essentialism: Believing Traits are Innate

Aslan PatovSept 20247 min read
Bilingual Advantage: Cognitive Benefits from Speaking Multiple LanguagesBehavioral Economics

Bilingual Advantage: Cognitive Benefits from Speaking Multiple Languages

Aslan PatovSept 20248 min read
Fluency Heuristic: Judging by Ease of ProcessingBehavioral Economics

Fluency Heuristic: Judging by Ease of Processing

Aslan PatovSept 20247 min read
Evaluative Projection: Projecting Current Evaluations into the FutureBehavioral Economics

Evaluative Projection: Projecting Current Evaluations into the Future

Aslan PatovSept 20247 min read
Employee Experience: Well-Being & Work-Life BalanceEmployee Experience

Employee Experience: Well-Being & Work-Life Balance

Aslan PatovSept 20247 min read
Pricing StrategyStrategic Planning

Pricing Strategy

Lisa April NaidooSept 20244 min read

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