Opinion · Experience Journal
Ideas on experience,
behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsContextual Dynamics: Dynamics of Context Over Time
Aslan PatovSept 20247 min read
Behavioral EconomicsConstrual Level Theory: Psychological Distance Affecting Thinking
Aslan PatovSept 20247 min read
Strategic PlanningCongruence Heuristic: Preference for Consistent Information
Aslan PatovSept 202410 min read
Customer ExperienceCommon Customer Experience (CX) Job Titles and Their Roles
Aslan PatovSept 202410 min read
Behavioral EconomicsCognitive Closure: Desire for Firm Answers Impacting Customer Satisfaction
Aslan PatovSept 20247 min read
Behavioral EconomicsCoherence Effect: Preferring Logical Consistency in Stories and Information
Aslan PatovSept 20247 min read
Behavioral EconomicsCognitive Entrenchment: Difficulty in Adapting to New Customer Trends
Aslan PatovSept 20248 min read
Organizational TransformationClarifying Strategic Objectives
Aslan PatovSept 20244 min read
Behavioral EconomicsClustering Effect: Seeing Patterns in Random Events
Aslan PatovSept 20247 min read
Behavioral EconomicsChoice Overload: Difficulty in Making Decisions with Too Many Options
Aslan PatovSept 202410 min read
Customer ExperienceHow The Ritz-Carlton Enhances Customer Experience (CX) Through Personalized Service and Luxury
Aslan PatovSept 202412 min read
Organizational TransformationChange Leadership & Governance
Aslan PatovSept 20244 min read
Behavioral EconomicsCausal Illusion: Misunderstanding Cause-and-Effect in Customer Data
Aslan PatovSept 20247 min read
Customer ExperienceCase Studies in Customer Experience (CX) Quality: Lessons from Leading Brands
Aslan PatovSept 20247 min read
Learning & DevelopmentBuilding a Strong Skillset in Customer Experience (CX)
Aslan PatovSept 202410 min read
Customer LoyaltyBuilding Trust & Advocacy: Essential Strategies for Long-Term Customer Loyalty
Aslan PatovSept 20246 min read
Behavioral EconomicsBrand Halo Effect: Overall Brand Perception Influencing Specific Judgments
Aslan PatovSept 202410 min read
Behavioral EconomicsBiological Essentialism: Believing Traits are Innate
Aslan PatovSept 20247 min read
Behavioral EconomicsBilingual Advantage: Cognitive Benefits from Speaking Multiple Languages
Aslan PatovSept 20248 min read
Behavioral EconomicsFluency Heuristic: Judging by Ease of Processing
Aslan PatovSept 20247 min read
Behavioral EconomicsEvaluative Projection: Projecting Current Evaluations into the Future
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience: Well-Being & Work-Life Balance
Aslan PatovSept 20247 min read
Strategic PlanningPricing Strategy
Lisa April NaidooSept 20244 min read
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