Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Learning & DevelopmentSeptember 2024 · 5 min read

Customized Curriculum Development in Learning and Development

In an increasingly diverse workforce, a one-size-fits-all approach to training is no longer effective. Customized curriculum development ensures that training programs are tailored to meet the unique needs of different employee groups, roles, and industries. By creating bespoke training content, organizations can enhance the relevance and effectiveness of their learning initiatives.

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02 —All Articles

The Journal.

Ideas on experience,behavior & change.

This month's read.

Customized Curriculum Development in Learning and Development

The Journal.

Customer-Centric Innovation in Service Design

Decoy Effect: Influencing Choices Through Asymmetric Options

Delayed Gratification: Preference for Later, Larger Rewards

Declinism: Belief That Society Is Generally Declining

Default Bias: Preference for Pre-Selected Options

Dialectical Bootstrapping: Improving Estimates Through Internal Debate

Desirability Bias: Overestimating the Likelihood of Desired Outcomes

Differential Emotions Theory: Specific Emotions with Distinct Physiological Responses

Discounted Utility: Preference for Immediate Over Delayed Rewards

Discounting Principle: Downplaying the Role of Personal Factors in Favor of Situational Factors

Disjunctive Fallacy: Overestimating the Probability of Disjunctions

Divergence Bias: Preference for Unique Options

Disconfirmation Bias: Critical Examination of Contradictory Evidence

Dread Risk: Overestimating the Likelihood of Rare but Dramatic Events

Dual Process Theory: Balancing Intuitive and Analytical Thinking in Customer Decisions

Dual Processing: Combining Intuitive and Analytical Thinking

Duration Neglect: Ignoring Duration in Retrospective Evaluations

Dynamic Inconsistency: Changing Preferences Over Time

Temporal Contrast Effect: Judging Time Periods by Comparison

Effort Justification: Valuing Experiences More Due to Effort Invested

Effort Minimization: Seeking the Path of Least Resistance

Egocentric Bias: Overestimating One’s Role in Past Events

Forgetting Curve: Decline of Memory Retention Over Time

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Ideas on experience,
behavior & change.