Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Employee ExperienceEmployee Experience (EX) for the Public Sector: Building Trust
Aslan PatovMar 202512 min read
Digital TransformationCustomer Experience (CX) with AI: Tools and Technologies
Aslan PatovMar 202511 min read
Employee ExperienceDeveloping a Winning Employee Experience (EX) Strategy
Aslan PatovMar 202514 min read
Strategic PlanningCX Consulting Explained: Strategies for Enhancing Customer Experience
Aslan PatovMar 202512 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: How They Work Together
Aslan PatovMar 202512 min read
Customer ExperienceCustomer Experience (CX) to Improve Customer Retention: Key Insights
Aslan PatovMar 202512 min read
Customer LoyaltyCustomer Experience (CX) and Personalization: The Impact on Customer Loyalty
Aslan PatovMar 202512 min read
Employee Experience25 Employee Experience (EX) Events 2026-2027: What To Expect
Aslan PatovMar 202515 min read
Employee ExperienceWhy Employee Experience (EX) is Important: Key Benefits for Organizations
Aslan PatovMar 202512 min read
Service DesignService Design Heuristics: Principles for Creating Seamless and User-Centered Experiences
Aslan PatovMar 202512 min read
Employee ExperienceEmployee Experience (EX) and Net Promoter Score (eNPS): A Key Metric for Measuring Workplace Satisfaction
Aslan PatovMar 202512 min read
Service DesignThe History of Service Design: Evolution and Impact on Modern Business
Aslan PatovMar 202512 min read
Service DesignService Design for Business: Transforming Customer Experiences and Driving Success
Aslan PatovMar 202512 min read
Service DesignService Design and AI: Enhancing Customer Experiences through Technology
Aslan PatovMar 202512 min read
Service DesignService Design Approach: Creating Meaningful and Efficient Customer Experiences
Aslan PatovMar 202512 min read
Service DesignService Design Activities: Essential Steps for Creating Exceptional Customer Experiences
Aslan PatovMar 202512 min read
Service DesignService Design Benefits: How Thoughtful Service Design Elevates Customer Experiences and Business Success
Aslan PatovMar 202512 min read
Service DesignService Design Career Path: Building a Future in Crafting Customer-Centered Experiences
Aslan PatovMar 202512 min read
Service DesignService Design Examples: Real-World Applications of Customer-Centered Innovation
Aslan PatovMar 202512 min read
Service DesignService Design Explained: A Comprehensive Guide to Enhancing Customer Experiences
Aslan PatovMar 202512 min read
Service DesignService Design Experience: Crafting Seamless and Impactful Customer Journeys
Aslan PatovMar 202512 min read
Service DesignService Design Framework: Structuring Customer-Centered Experiences for Lasting Impact
Aslan PatovMar 202512 min read
Employee ExperienceEmployee Experience (EX) in 2026: Trends Shaping the Modern Workplace
Aslan PatovMar 202512 min read
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