Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

ESGSeptember 2024 · 5 min read

Environmental Sustainability in ESG

Environmental sustainability has become a cornerstone of corporate responsibility and innovation in today’s business landscape. For companies in the Middle East and beyond, embracing sustainable practices not only benefits the planet but also enhances brand reputation, operational efficiency, and profitability.

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02 —All Articles

Ideas on experience,behavior & change.

This month's read.

Environmental Sustainability in ESG

The Journal.

Epistemic Curiosity Bias: Desire for Knowledge and Understanding

Equity Aversion: Discomfort with Unequal Outcomes

Equivocation Bias: Ambiguous Language Influencing Decisions

Escalation Bias: Increasing Commitment to a Failing Course of Action

Excessive Optimism: Overestimation of Positive Outcomes

Experience Discounting: Devaluing Past Experiences

Temporal Heuristic: Judging Based on Time Frames

Customer Experience (CX) vs. Customer Excellence: Aligning Strategies

FOMO (Fear of Missing Out): Impact on Customer Purchasing Decisions

False Memory: Recollections of Events That Did Not Occur

False Attribution: Misattributing Causes in Customer Feedback

False Fame Effect: Misattributing Familiarity to Fame

False Balance: Giving Equal Weight to Unequal Evidence

False Consensus Effect: Overestimating Agreement Among Customers

Feature Positive Effect: Focusing on Presence Rather Than Absence of Features

Field Effect: Influence of Environment on Perception

First Impressions Bias: Lasting Impact of Initial Impressions

Finding Customer Experience (CX) Manager Jobs Near Me: A Step-by-Step Guide

What Customer Experience (CX) Can Be Measured Through: Metrics That Matter

What is Customer Archetype? Definitions & Examples

Foot-in-the-Door Phenomenon: Agreeing to Larger Requests After Small Ones

Generosity Heuristic Effect: Decisions Influenced by Generosity

G.I. Joe Fallacy: Knowing About a Bias Doesn't Eradicate Its Influence

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Ideas on experience,
behavior & change.