Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceWhere to Create a Customer Journey Map: Tools and Platforms for Effective CX Design
Aslan PatovNov 202412 min read
Customer ExperienceWhat is Customer Experience (CX) Consulting? An In-Depth Guide to Improving Customer Interactions
Aslan PatovNov 202412 min read
Customer ExperienceHow LinkedIn Enhances Customer Experience (CX) Through the Customer Journey
Aslan PatovNov 202412 min read
Customer ExperienceWho Invented the Customer Journey Map? Origins and Evolution of a CX Essential
Aslan PatovNov 202412 min read
Customer ExperienceHow KFC Enhances Customer Experience (CX) Through the Customer Journey
Aslan PatovNov 202412 min read
Customer ExperienceHow Uniqlo Enhances Customer Experience (CX) Through the Customer Journey
Aslan PatovNov 202412 min read
Customer ExperienceCustomer experience consulting: what firms do and how to choose one
Aslan PatovNov 202412 min read
Customer ExperienceHow Gyms Enhance Customer Experience (CX) Through the Customer Journey
Aslan PatovNov 202412 min read
Customer ExperienceHow Apple Enhances Customer Experience (CX) Through a Seamless Customer Journey
Aslan PatovNov 202412 min read
Customer ExperienceHow the Customer Journey Enhances Retention by Creating Lasting Connections
Aslan PatovNov 202412 min read
Customer ExperienceCustomer Journey in B2C: Crafting Meaningful Connections with Consumers
Aslan PatovNov 202412 min read
Customer ExperienceWho Conducts Customer Journey Mapping? Roles and Teams Driving CX Insights
Aslan PatovNov 202412 min read
Digital TransformationEnhancing Customer Experiences through Digital Transformation
Aslan PatovSept 20244 min read
Customer ExperienceHow Peloton Enhances Customer Experience (CX) with Engaging Fitness Content
Aslan PatovSept 202412 min read
Customer ExperienceHow Rolex Enhances Customer Experience (CX) with Timeless Craftsmanship and Bespoke Customer Care
Aslan PatovSept 202412 min read
Organizational TransformationHow Salesforce Supports Business Growth with Customer-Centric Experience (CX) Tools
Aslan PatovSept 202412 min read
Mystery ShoppingIdentifying Pain Points via Mystery Audits
Aslan PatovSept 20244 min read
Innovation ManagementInnovation Management: Cultivating a Culture of Innovation
Aslan PatovSept 20245 min read
Behavioral EconomicsHyperbolic Discounting: Preference for Immediate Rewards Over Future Benefits
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Next Competitive Battleground in 2026
Aslan PatovSept 202410 min read
Customer ExperienceHow Sephora Enhances Customer Experience (CX) Through Personalization and Digital Innovation
Aslan PatovSept 202412 min read
Behavioral EconomicsPerceived Control: Importance of Customers Feeling in Control
Aslan PatovSept 20248 min read
Customer ExperienceHow Starling Bank Enhances Customer Experience (CX) with Digital-First Banking and Self-Service Solutions
Aslan PatovSept 202412 min read
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