Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer ExperienceSeptember 2024 · 15 min read

How to Enhance Customer Experience (CX) Across Multiple Channels

A consistent Customer Experience (CX) across multiple channels is crucial for building customer trust and loyalty. At Renascence, we’ve observed that customers expect seamless interactions with brands, whether they are shopping online, visiting a store, or interacting via social media.

Ideas on experience,behavior & change.

This month's read.

How to Enhance Customer Experience (CX) Across Multiple Channels

The Journal.

How to Develop Key Customer Experience (CX) Skills

How to Maintain a Customer Experience (CX) Focus in Your Organization

How to Manage Customer Experience (CX) Operations Effectively

Nonconformity Bias: Preference for Nonconforming Behaviors

Proportional Bias: Overemphasis on Proportional Relationships

How to Leverage Customer Experience (CX) Trends in 2026

25 Customer Experience (CX) Trends You Need to Follow for 2026

Social Comparison Bias: Impact of Comparing Experiences on Satisfaction

Customer Experience (CX) vs. Customer Journey: Best Practices for 2026

Customer Experience (CX) to Build Stronger Customer Relationships

Behavioral Science & CX

45 Emerging Customer Experience (CX) Trends: What You Need to Know

Action Bias: Preference for Action Over Inaction

Customer Experience (CX) vs. Brand Experience: How They Complement Each Other

Affective Devaluation: Diminishing Value of Rewards Over Time

Agency Heuristic: Overattributing Actions to Human Agency

Customer Experience (CX) to Transform Your Brand: How to Get Started

Ambiguity Aversion: Avoidance of Unknown Options

Anchoring Heuristic: Reliance on Initial Information

Customer Experience (CX) is the New Marketing: How to Align with Business Goals

Apophenia: Perceiving Meaningful Patterns in Random Data

Customer Experience (CX) is the New Marketing: Strategies for Success

Attentional Bias: Focusing on Certain Information Over Others

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Ideas on experience,
behavior & change.