Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceHow to Integrate Technology into Your Customer Experience (CX) Strategy
Aslan PatovSept 20247 min read
Feedback ManagementCustomer Experience (CX) and Customer Feedback: Best Practices for Collecting Feedback
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: Which Drives Better Results?
Aslan PatovSept 202412 min read
Behavioral EconomicsAlgorithm Aversion: Distrust of Automated Decisions
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: How to Align Both for Better Results
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) in Banking: How Financial Institutions Can Win Over Customers
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) in the Public Sector: Enhancing Citizen Engagement
Aslan PatovSept 202414 min read
ESGESG Reporting & Disclosure
Aslan PatovSept 20246 min read
Customer ExperienceHow to Start a Career in Customer Service Without Experience
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Journey: Enhancing Every Touchpoint
Aslan PatovSept 202410 min read
Customer ExperienceHow to Use the Customer Experience (CX) Index to Improve Business Outcomes
Aslan PatovSept 20249 min read
Employee ExperienceCustomer Experience (CX) and Employee Experience (EX): How They Interconnect
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) with AI: How to Leverage Artificial Intelligence
Aslan PatovSept 202412 min read
Customer ExperienceIdeal Customer Archetype: Template and Examples
Aslan PatovSept 20247 min read
Behavioral EconomicsIdentifiable Victim Effect: Greater Empathy for Individuals Than for Groups
Aslan PatovSept 202410 min read
Strategic PlanningWho Should Own Customer Experience (CX) Strategy?
Aslan PatovSept 202415 min read
Digital TransformationCustomer Experience (CX) in Healthcare: The Role of Technology
Aslan PatovSept 20247 min read
Behavioral EconomicsImpact Bias: Overestimating the Duration of Emotional Reactions
Aslan PatovSept 202410 min read
Customer ExperienceHow BMW Elevates Customer Experience (CX) with Luxury and Customization Options
Aslan PatovSept 202412 min read
Behavioral EconomicsImpact Forecasting: Predicting the Impact of Future Events
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) for Financial Services: Trends and Best Practices
Aslan PatovSept 202410 min read
Behavioral EconomicsIllusion of Explanatory Depth: Overestimating Understanding of Complex Systems
Aslan PatovSept 20247 min read
Service DesignHuman-Centered Solutions in Service Design
Aslan PatovSept 20246 min read
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