Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Behavioral EconomicsSeptember 2024 · 7 min read

Change Blindness: Failing to Notice Changes in Visual Stimuli

Imagine a customer visiting their favorite online store, which recently underwent a website redesign. The navigation menu has been rearranged, and the color scheme is slightly different, but the customer doesn't immediately notice these changes. Instead, they proceed to shop as usual, completely unaware of the modifications. This phenomenon is an example of Change Blindness.

Ideas on experience,behavior & change.

This month's read.

Change Blindness: Failing to Notice Changes in Visual Stimuli

The Journal.

Customer Experience (CX) and Satisfaction: The Role of Feedback

Customer Experience (CX) with AI: Personalization and Automation

Customer Experience (CX) with AI Built for Humans: Enhancing Customer Interactions

Customer Experience (CX) with AI Built for Humans: Strategies for Success

Driving Multichannel Feedback Collection

10 Customer Experience (CX) Principles by Renascence. How brands apply them?

Customer Experience (CX) vs. Customer Excellence: What’s the Difference?

Customer Experience (CX) vs. Customer Journey: Aligning Strategies

Customer Experience (CX) vs. Customer Satisfaction: Why Both Are Crucial

Customer Experience (CX) vs. Customer Satisfaction: Which Drives Loyalty?

Customer Experience (CX) vs. Customer Service: Best Practices for 2026

Customer Experience (CX) vs. Customer Service: How They Complement Each Other

Customer Experience (CX) vs. Customer Support: Aligning for Better Outcomes

Customer Experience (CX) vs. Product Management: Strategies for Collaboration

Customer Experience (CX) vs. Customer Support: Strategies for Success

Customer Experience (CX) vs. Marketing: Best Practices for 2026

Customer Experience (CX) vs. Marketing: Understanding the Key Differences

Customer Experience (CX) with AI Built for Humans: Balancing Technology and Empathy

Customer Experience (CX) vs. User Experience (UX): Which Should You Prioritize?

Customer Experience (CX) vs. Service Design: Which Should You Focus On?

Customer Experience (CX) vs. Service Design: How They Work Together

Framing & Loss Aversion

Zeigarnik Effect: Customers' Tendency to Remember Incomplete Tasks

Keep exploring Renascence

Meet Aslan Patov

The Naked Customer podcast

Build your own CX firm

Get the Journal in your inbox.

Ideas on experience,
behavior & change.