About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore MysteryaNOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore MysteryaALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore MysteryaALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore MysteryaALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer experience consultant: what they do and how to hire one
Customer ExperienceSeptember 2024 · 10 min read

Customer experience consultant: what they do and how to hire one

A clear-eyed look at what customer experience consultants actually do — beyond journey maps — and how to hire one who delivers results, not just deliverables.

Read the article

02 —All Articles

The Journal.

Innovation Management: Idea Generation & ValidationInnovation Management

Innovation Management: Idea Generation & Validation

Aslan PatovSept 20245 min read
Customer Experience (CX) for Financial Services in 2026Customer Experience

Customer Experience (CX) for Financial Services in 2026

Aslan PatovSept 202410 min read
Customer Experience (CX) Jobs in 2026: What to ExpectLearning & Development

Customer Experience (CX) Jobs in 2026: What to Expect

Aslan PatovSept 202413 min read
Customer Experience (CX) Nuggets: What You Need to Know in 2026Customer Experience

Customer Experience (CX) Nuggets: What You Need to Know in 2026

Aslan PatovSept 202410 min read
Customer Experience (CX) Optimization: 15 Best Practices for 2026Customer Experience

Customer Experience (CX) Optimization: 15 Best Practices for 2026

Aslan PatovSept 202415 min read
Customer Experience (CX) Specialist: Career Path and OpportunitiesLearning & Development

Customer Experience (CX) Specialist: Career Path and Opportunities

Aslan PatovSept 20248 min read
Innovation Management: Implementation & ExecutionInnovation Management

Innovation Management: Implementation & Execution

Aslan PatovSept 20245 min read
Customer Experience (CX) and Digital Transformation: The Role of AIDigital Transformation

Customer Experience (CX) and Digital Transformation: The Role of AI

Aslan PatovSept 20249 min read
Formality Bias: Preference for Formal Over Informal InformationBehavioral Economics

Formality Bias: Preference for Formal Over Informal Information

Aslan PatovSept 20247 min read
Customer Experience (CX) Trends for 2026: What to ExpectCustomer Experience

Customer Experience (CX) Trends for 2026: What to Expect

Aslan PatovSept 202415 min read
Information Bias: Seeking Information Even When It Cannot Affect ActionBehavioral Economics

Information Bias: Seeking Information Even When It Cannot Affect Action

Aslan PatovSept 202410 min read
Customer Experience (CX) and Digital Transformation: How to Align StrategiesDigital Transformation

Customer Experience (CX) and Digital Transformation: How to Align Strategies

Aslan PatovSept 202410 min read
Customer Experience (CX) and Satisfaction: Best Practices for 2026Customer Experience

Customer Experience (CX) and Satisfaction: Best Practices for 2026

Aslan PatovSept 202410 min read
Customer Experience (CX) and Customer Service: Best Practices for 2026Customer Experience

Customer Experience (CX) and Customer Service: Best Practices for 2026

Aslan PatovSept 202412 min read
Customer Experience (CX) and Retention: How to Keep Customers Coming BackCustomer Loyalty

Customer Experience (CX) and Retention: How to Keep Customers Coming Back

Aslan PatovSept 202410 min read
Intergroup Bias: Preferences and Prejudices Towards Different GroupsBehavioral Economics

Intergroup Bias: Preferences and Prejudices Towards Different Groups

Aslan PatovSept 20247 min read
Fresh Start EffectBehavioral Economics

Fresh Start Effect

Lisa April NaidooSept 20242 min read
Customer Experience (CX) and Customer Service: How They Work TogetherCustomer Experience

Customer Experience (CX) and Customer Service: How They Work Together

Aslan PatovSept 202410 min read
Customer Experience (CX) in Banking: Trends to Watch in 2026Customer Experience

Customer Experience (CX) in Banking: Trends to Watch in 2026

Aslan PatovSept 202412 min read
Customer Experience (CX) is the Next Competitive Battleground: Strategies for SuccessCustomer Experience

Customer Experience (CX) is the Next Competitive Battleground: Strategies for Success

Aslan PatovSept 202412 min read
Interference Effect: Difficulty in Learning New Information Due to Existing KnowledgeBehavioral Economics

Interference Effect: Difficulty in Learning New Information Due to Existing Knowledge

Aslan PatovSept 202410 min read
Intertemporal Decision Making: Balancing Present and Future PreferencesBehavioral Economics

Intertemporal Decision Making: Balancing Present and Future Preferences

Aslan PatovSept 20247 min read
Customer Experience (CX) and Omnichannel Strategies: Best Practices for 2026Customer Experience

Customer Experience (CX) and Omnichannel Strategies: Best Practices for 2026

Aslan PatovSept 202414 min read

Keep exploring Renascence

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.