About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

Company
Meet team Renascence
Our Profile
Build a tailored deck
Our Founder
Aslan Patov, CEO
The Team
20+ CX specialists
Experience
Life at Renascence

GROW WITH US

Careers
5 open positions
Franchise
Build your own CX firm
Partners
Our global network

CONNECT

Media
Press & coverage
Sustainability
Our commitment
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

Customer Experience
End-to-end transformation
Behavioral Economics
Science of decisions
Service Design
Journey blueprints
Strategy Consulting
Management consulting
Cultural Change
CX-first culture
Customer Loyalty
Programs that retain

SPECIALIST

Digital Transformation
Technology-led CX
Employee Experience
EX drives CX
Mystery Shopping
Audit experience
Training Programs
Upskill teams
Org. Transformation
Restructure for CX
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

CX Strategy
Vision, ambition & roadmap
CX Maturity
Benchmark where you are
CX Governance
Operating model & standards
VOC Strategy
Listen, analyze, act
CX Roadmaps
Turn ambition into action
Comms Strategy
Communication that lands

DESIGN & DELIVERY

CX Journeys
Map & redesign journeys
CX Archetypes
Design for real customers
Service Design
Blueprints & standards
Process Design
Optimize operations
UX & Wireframes
Digital experience design
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals
Moments customers remember
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

Real Estate
Developers & communities
Hospitality
Hotels & resorts
Retail
Stores & malls
Free Zones
Authorities & zones

FINANCE & TECH

Banking & Finance
Banks & wealth
Technology
SaaS & platforms
E-Commerce
Online retail
Telecommunications
Telecom operators

PEOPLE & MOBILITY

Healthcare
Providers & clinics
Education
Schools & universities
Automotive
Dealers & OEMs
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.

Latest articles

Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

Latest episodes

CuratedCX NewsIndustry news filtered for what matters in CX — free of the noise.

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment
AI-scored benchmark
CX ROI Calculator
Model your CX return
EX ROI Calculator
Value of engagement
All AI Tools
The full tool suite

FREE TOOLS

CX Templates
Ready-to-use templates
CX Games
Interactive learning
Behavioral Biases
The science of CX
Trends Radar
Shifts shaping CX

LEARNING

Events & Webinars
Learn & connect
Whitepapers
Download research

CULTURE

Values
Burn the Deck — our manifesto

Behavioral Economics · September 9, 2024

Fresh Start Effect

The impact the fresh start effect has on people looking for a new home

L
Lisa April Naidoo
2 min read
Fresh Start EffectWork with usBring behavioral CX to your organizationBook a discovery call

The fresh start effect is a cognitive bias that refers to our tendency to feel more motivated to make positive changes when we are confronted with a new beginning. This can be particularly powerful in the real estate industry, as it can motivate people to reassess their current living situation and consider significant changes, such as purchasing a new home or making significant renovations to their current property.
In this article, we will explore the impact of the fresh start effect on people looking for a new home, and how real estate professionals can take advantage of this effect when working with clients.

The fresh start effect explained

Going to the gym in January can be overwhelming, I spend most of my time competing for machines from people I have never seen. Fast forward to the end of February, and the gym returns to normal capacity with familiar faces. This phenomenon happens due to the fresh start effect.
The fresh start effect is a cognitive bias that refers to our tendency to feel more motivated to make positive changes when we are confronted with a new beginning. One of the most prominent new beginnings is the start of a new year but includes things like a new job, a new month, and even a new week.
A study by Dais et al. (2014) found that people were more likely to attend the gym and search for diets at the beginning of a week, month, or semester. The researchers found that new beginnings create an interruption that allows us to dissociate from our past selves and mistakes, shifting our perspective and increasing our motivation.

Buying a property can be triggered by the fresh start effect and trigger the fresh start effect

The start of a significant life event such as a new year gives individuals an opportunity to reassess their living situation and consider a change. This can lead to a desire to move to a new home or make significant changes to their current property. For example, someone who has outgrown their current home or is no longer satisfied with their neighborhood may be more likely to consider moving to a new location if they have recently experienced a fresh start, such as the end of a long-term relationship or career change.
When purchasing property, customers are experiencing a fresh start. A new home that will increase interest and motivation to start something. For example, someone would be more likely to learn a new language if they just purchased a vacation home abroad.

Related solutionDesign experiences grounded in behaviorExplore our services

What does this mean for Real Estate professionals?

Overall, the fresh start effect can be a powerful force in real estate decision-making, as it can motivate people to reassess their current living situation, take action, and consider significant changes.
By keeping this effect in mind, real estate professionals can better understand and anticipate the needs and motivations of their clients as they consider buying or selling a property.

Related reading

L
Lisa April Naidoo
Renascence

Writing on how human behavior shapes the experiences brands deliver — at the intersection of behavioral economics and customer experience.

Back to the Journal

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.