Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsPrimary Effect: Lasting Impact of Initial Information
Aslan PatovSept 20248 min read
Behavioral EconomicsNaïve Realism: Believing One’s Perception is Objective Reality
Aslan PatovSept 20247 min read
Learning & DevelopmentCustomer Experience (CX) Courses: Online vs. In-Person Learning
Aslan PatovSept 202412 min read
Customer LoyaltyProactive Engagement: The Key to Strengthening Customer Loyalty
Aslan PatovSept 20246 min read
Learning & DevelopmentNeeds Assessment in Learning and Development
Aslan PatovSept 20243 min read
Behavioral EconomicsNormative Heuristic: Simplifying Norm-Based Decisions
Aslan PatovSept 202410 min read
Customer ExperienceHow to Run a Successful Customer Experience (CX) Workshop
Aslan PatovSept 20249 min read
Learning & DevelopmentCustomer Experience (CX) Certification: Career Opportunities and Growth
Aslan PatovSept 202410 min read
Mystery ShoppingObjective Evaluation in Mystery Audits
Aslan PatovSept 20246 min read
Customer Crisis ManagementTransparent Communication in Customer Crisis Management
Aslan PatovSept 20246 min read
Customer ExperienceCustomer Experience (CX) Best Practices: What Top Companies Are Doing Right
Aslan PatovSept 202410 min read
Customer Crisis ManagementProactive Planning & Preparedness in Customer Crisis Management
Aslan PatovSept 20246 min read
Behavioral EconomicsReimagining Work Motivation
Lisa April NaidooSept 20247 min read
Behavioral EconomicsNumerosity Heuristic: Perception Influenced by Number of Units
Aslan PatovSept 20247 min read
Strategic PlanningCustomer Experience (CX) Best Practices: Building a Customer-Centric Organization
Aslan PatovSept 202410 min read
Behavioral EconomicsNormalcy Bias: Underestimating the Possibility of a Disaster
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Best Practices for B2B Companies
Aslan PatovSept 202410 min read
Behavioral EconomicsNormative Simplification: Reducing Norm Complexity
Aslan PatovSept 20247 min read
Behavioral EconomicsOutcome Bias: Judging a Decision Based on Its Outcome Rather Than Its Quality
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Banker: Case Studies in Customer-Centric Banking
Aslan PatovSept 20248 min read
Behavioral EconomicsOverconfidence Bias: Managing Customer Expectations and Enhancing Experience
Aslan PatovSept 202410 min read
Behavioral EconomicsOstrich Effect: Ignoring Negative Information in Customer Feedback
Aslan PatovSept 20247 min read
Behavioral EconomicsOptimism-Pessimism Spectrum: Impact on Customer Satisfaction
Aslan PatovSept 20247 min read
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