Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) and Customer Service: Strategies for Seamless Interactions
Aslan PatovSept 202414 min read
Organizational TransformationIs Customer Experience (CX) Applied Only to IT Organizations? Exploring the Myths
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: Best Practices for 2026
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: What’s the Difference?
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Satisfaction: How to Measure Both
Aslan PatovSept 202412 min read
Behavioral EconomicsJudgment Heuristic: Simplifying Complex Judgments
Aslan PatovSept 20247 min read
Behavioral EconomicsMirror Neurons
Lisa April NaidooSept 20244 min read
Customer ExperienceHow Audi Transforms Customer Experience (CX) with Immersive Dealership Technologies
Aslan PatovSept 202412 min read
Customer ExperienceHow Customer Experience (CX) Drives Business Growth in 2026. 30 Examples
Aslan PatovSept 202415 min read
Behavioral EconomicsIrrational Heuristic: Making Decisions Against Logic
Aslan PatovSept 20247 min read
Customer ExperienceHow Patagonia Enhances Customer Experience (CX) with a Commitment to Sustainability
Aslan PatovSept 202412 min read
Employee ExperienceInvesting in Learning & Development
Aslan PatovSept 20247 min read
Customer ExperienceHow to Manage the Customer Experience (CX) Lifecycle for Better Outcomes
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Brand Experience: Which Should You Focus On?
Aslan PatovSept 20247 min read
Customer ExperienceHow to Optimize Customer Experience (CX) Touchpoints for Better Results
Aslan PatovSept 202410 min read
Behavioral EconomicsPriming Effect: Subtle Influences on Customer Behavior
Aslan PatovSept 202410 min read
Customer ExperienceKey Customer Experience (CX) Statistics You Need to Know in 2026
Aslan PatovSept 20248 min read
Feedback ManagementCustomer Experience (CX) and Customer Feedback: How to Close the Loop
Aslan PatovSept 20248 min read
Customer ExperienceHow to Succeed as a Customer Experience (CX) Professional
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: Mapping Out Success
Aslan PatovSept 202414 min read
Customer Crisis ManagementLearning & Improvement in Customer Crisis Management
Aslan PatovSept 20245 min read
Learning & DevelopmentWho is a Customer Experience (CX) Associate? Day-to-Day Activities
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Content Marketing: The Role of Storytelling
Aslan PatovSept 202410 min read
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