Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Behavioral EconomicsSeptember 2024 · 8 min read

Curse of Knowledge: Difficulty in Explaining Topics Known Well to Novices

Imagine a tech expert explaining a complex product feature to a novice user without realizing the jargon and assumptions they're making. This is an example of the Curse of Knowledge, where individuals find it challenging to explain or communicate concepts they understand well to those with less knowledge.

Read the article

02 —All Articles

Ideas on experience, behavior & change.

This month's read.

Curse of Knowledge: Difficulty in Explaining Topics Known Well to Novices

The Journal.

Optimism Bias: Overestimating Positive Outcomes in Customer Decisions

Stereotyping: Overgeneralized Beliefs About a Group of People

Overprecision: Excessive Confidence in Precision of Information

Peer Influence Bias: Influence of Peers on Decisions

Parsimony Bias: Preference for Simple Explanations

Overinterpretation: Overanalyzing Simple Data

Ownership Effect: Overvaluing Owned Items

Personalized Experiences

Perceptual Adaptation: Adjustment of Perception Based on Experience

Perceptual Weighting: Giving Different Weights to Perceived Information

Perceptual Bias Effect: Misinterpreting Sensory Information

Impression Management: Customers Shaping Their Image Through Purchases

Who is a Customer Experience (CX) Associate? Key Competencies

Perception Bias: Misinterpretation of Sensory Information

How to Measure Customer Experience (CX) Metrics Effectively

Positive Reinforcement: Encouraging Repeated Customer Behaviors

Pluralistic Ignorance: Belief That Others Disagree When They Do Not

Predecisional Distortion: Twisting Information to Fit Initial Preferences

Spillover Heuristic: Influence of One Event on Perceptions of Another

Craving Positive Feedback: Customers Seeking Affirmation

Why Customer Experience (CX) is Important for Business Success

Conservatism Bias: Insufficient Adjustment of Beliefs When Presented With New Evidence

Social Responsibility in ESG

Keep exploring Renascence

Meet Aslan Patov

The Naked Customer podcast

Build your own CX firm

Get the Journal in your inbox.