Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Digital TransformationCustomer Experience (CX) with AI: Enhancing the Customer Journey
Aslan PatovSept 202410 min read
Behavioral EconomicsReference Group Effect: Evaluating Oneself Based on Comparison to a Group
Aslan PatovSept 202410 min read
Behavioral EconomicsField Dependency: How Context Influences Customer Perceptions
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. User Experience (UX): Understanding the Differences
Aslan PatovSept 20248 min read
Learning & DevelopmentFlexible Delivery Methods in Learning and Development
Aslan PatovSept 20244 min read
Behavioral EconomicsForer Effect: Believing General Statements as Highly Accurate for Oneself
Aslan PatovSept 202410 min read
Customer ExperienceHow to Optimize Customer Experience (CX) for Better Outcomes
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Aligning Strategies for Business Growth
Aslan PatovSept 20248 min read
Behavioral EconomicsGambler's Fallacy: Misunderstandings of Random Events in Customer Decisions
Aslan PatovSept 202410 min read
Behavioral EconomicsGenerational Bias: Influence of Generational Identity on Perceptions
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Case Studies and Best Practices
Aslan PatovSept 20248 min read
ESGGovernance Excellence in ESG
Aslan PatovSept 20246 min read
Behavioral EconomicsGroupthink: Conforming to Group Consensus Without Critical Analysis
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Which Drives Better Customer Retention?
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Product Management: Best Practices for 2026
Aslan PatovSept 202415 min read
Behavioral EconomicsHindsight Bias: Learning from Customer Experience
Aslan PatovSept 202410 min read
Customer ExperienceWhat Makes Zappos a Leader in Customer Experience (CX)?
Aslan PatovSept 202415 min read
Behavioral EconomicsPredecisional Distortion: Twisting Information to Fit Initial Preferences
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Success: Which Should You Focus On?
Aslan PatovSept 202410 min read
Employee ExperienceCustomer Experience (CX) vs. Employee Experience (EX): Aligning Strategies for Success
Aslan PatovSept 202415 min read
Digital TransformationHow AT&T Improves Customer Experience (CX) with Bundled Digital Services
Aslan PatovSept 202412 min read
Behavioral EconomicsEmpathy Gap: Underestimating the Influence of Emotional States on Decisions
Aslan PatovSept 202410 min read
Customer ExperienceHow to Win in the Next Competitive Battleground: Customer Experience (CX)
Aslan PatovSept 202410 min read
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