Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsThe Girl Math
Lisa April NaidooSept 20243 min read
Customer ExperienceHow to Succeed as a Customer Experience (CX) Professional
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: Mapping Out Success
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) and Content Marketing: The Role of Storytelling
Aslan PatovSept 202410 min read
Customer Crisis ManagementCustomer Experience (CX) and Crisis Management: Strategies for Maintaining Trust
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in Airlines & Aviation: Examples & Case Studies
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) and AI: Personalization and Automation
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and AI: Opportunities and Challenges
Aslan PatovSept 20246 min read
Employee ExperienceEmployee Experience (EX) Design in Financial Services: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsCustomer Experience (CX) and Behavioral Economics: How to Use Nudges to Improve CX
Aslan PatovSept 20248 min read
Digital TransformationCustomer Experience (CX) and AI: Enhancing Personalization and Engagement
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) Template: Key Components and Best Practices
Aslan PatovSept 202412 min read
Employee ExperienceEmployee Experience (EX) Design in Manufacturing: Examples & Case Studies
Aslan PatovSept 202410 min read
Mystery ShoppingThe Impact of Mystery Shopping on Brand Perception
Aslan PatovSept 20245 min read
Employee ExperienceEmployee Experience (EX) Design in Retail: Examples & Case Studies
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in Utilities: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: Enhancing Every Touchpoint
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) Program: Case Studies and Success Stories
Aslan PatovSept 202410 min read
Behavioral EconomicsInfluence of Mood: Decisions Altered by Mood States
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Quality: How to Measure and Improve
Aslan PatovSept 20248 min read
Behavioral EconomicsAlgorithm Aversion: Distrust of Automated Decisions
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Personas Are Essential for Personalization
Aslan PatovSept 202412 min read
Employee ExperienceFostering Recognition & Feedback of Employees
Aslan PatovSept 20248 min read
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