Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Digital TransformationCustomer Experience (CX) and Digital Transformation: Enhancing Customer Journeys
Aslan PatovSept 20247 min read
Behavioral EconomicsCumulative Prospect Theory: Evaluating Potential Losses and Gains
Aslan PatovSept 20247 min read
Employee Experience25 Employee Experience (EX) Trends You Need to Follow for 2026
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Vision Statement Examples from Leading Brands
Aslan PatovSept 202410 min read
Employee ExperienceCreating a Positive Work Environment
Aslan PatovSept 20247 min read
Customer ExperienceCreating a Customer Experience (CX) Template for Your Business
Aslan PatovSept 202410 min read
Behavioral EconomicsAction Bias: Preference for Action Over Inaction
Aslan PatovSept 20247 min read
Customer ExperienceCreating a Customer Experience (CX) Journey Map Template for Your Business (Checklist)
Aslan PatovSept 202410 min read
Behavioral EconomicsBehavioral Science & CX
Lisa April NaidooSept 20243 min read
Customer ExperienceCustomer Experience (CX) in Retail: Strategies for Enhancing Customer Loyalty
Aslan PatovSept 20248 min read
Digital TransformationCustomer Experience (CX) in E-commerce: Strategies for Reducing Cart Abandonment
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) and Data: The Importance of Data-Driven Decision Making
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Crisis Management: The Role of Communication
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) and AI: The Future of Customer Experience
Aslan PatovSept 20247 min read
Digital TransformationCustomer Experience (CX) in E-commerce: How to Delight Your Customers
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) for Dummies: How to Get Started
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in E-commerce: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsProjection Bias: Customers’ Expectations Based on Their Own Preferences
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) for Dummies: Best Practices for Success
Aslan PatovSept 202410 min read
Behavioral EconomicsBehavioral Anchoring: Fixation on Initial Behaviors
Aslan PatovSept 202410 min read
Customer Experience10 Customer Experience (CX) Principles by Renascence. How brands apply them?
Aslan PatovSept 202410 min read
Behavioral EconomicsContextual Heuristic: Simplifying Decisions Based on Context
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) is Equal to Customer Satisfaction: Measuring the Impact
Aslan PatovSept 202414 min read
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