Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) Benefits: How CX Drives Business Growth
Aslan PatovSept 20246 min read
Feedback ManagementCustomer Experience (CX) Can Be Measured Through Customer Feedback
Aslan PatovSept 202410 min read
Customer LoyaltyCustomer Experience (CX) Benefits: Enhancing Customer Loyalty and Retention
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Jobs: Skills and Qualifications Needed
Aslan PatovSept 20247 min read
Learning & DevelopmentCustomer Experience (CX) Analyst: Roles, Responsibilities, and Key Skills
Aslan PatovSept 202410 min read
Behavioral EconomicsBandwagon Effect: Leveraging Social Proof in Customer Experience
Aslan PatovSept 202410 min read
Behavioral EconomicsAttribution Bias: How Customers Attribute Success or Failure in Experiences
Aslan PatovSept 202410 min read
Behavioral EconomicsBehavioral Confirmation: Self-Fulfilling Prophecies in Customer Interactions
Aslan PatovSept 20247 min read
Behavioral EconomicsCognitive Miser: Preference for Simplified Thinking in Customer Choices
Aslan PatovSept 20247 min read
Behavioral EconomicsAsymmetric Dominance Effect: Adding a Third Option to Influence Choice
Aslan PatovSept 20248 min read
Behavioral EconomicsAnthropocentric Framing: Human-Centered Interpretation of Events
Aslan PatovSept 20247 min read
Digital TransformationCustomer Experience (CX) and Digital Transformation: Enhancing the Customer Journey
Aslan PatovSept 202410 min read
Cultural ChangeEmbedding Cultural Change
Aslan PatovSept 20244 min read
Behavioral EconomicsAnchoring Bias: Influencing Customer Experience Through Initial Impressions
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Transformation: Tools and Technologies
Aslan PatovSept 202410 min read
Behavioral EconomicsBrand Loyalty Bias: Preference for Familiar Brands
Aslan PatovSept 20247 min read
Behavioral EconomicsBilateral Symmetry Preference: Preference for Symmetrical Faces
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) in the Public Sector: Building Trust and Transparency
Aslan PatovSept 20248 min read
Behavioral EconomicsAmbiguity Effect: Customer Preference for Known Options Over Ambiguous Ones
Aslan PatovSept 202410 min read
Behavioral EconomicsAffective Slant: Emotions Influencing Interpretation of Information
Aslan PatovSept 20247 min read
Behavioral EconomicsBehavioral Dynamics: Dynamics of Behavior Over Time
Aslan PatovSept 20247 min read
Behavioral EconomicsAbnormality Bias: Preference for Normalcy Over Abnormal Events
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Archetype Definition: An In-Depth Exploration
Aslan PatovSept 20246 min read
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