Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Employee ExperienceEmployee Experience (EX) Design in Banking: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Personalization: Strategies for Success
Aslan PatovSept 20249 min read
Digital TransformationCustomer Experience (CX) and Omnichannel Strategies: How to Create Seamless Experiences
Aslan PatovSept 20248 min read
Innovation ManagementCustomer Experience (CX) and Innovation: How to Turn Ideas into Impactful Experiences
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Service CV Without Experience: What to Include
Aslan PatovSept 20246 min read
Customer ExperienceCustomer Service Resume Without Experience: Tips to Stand Out
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) for Financial Services in 2026
Aslan PatovSept 202410 min read
Organizational TransformationEmpowering People & Culture
Aslan PatovSept 20244 min read
Digital TransformationCustomer Experience (CX) and Digital Transformation: The Role of AI
Aslan PatovSept 20249 min read
Behavioral EconomicsDecision Avoidance: Avoiding Decisions Due to Complexity or Stress
Aslan PatovSept 20247 min read
Behavioral EconomicsFormality Bias: Preference for Formal Over Informal Information
Aslan PatovSept 20247 min read
Behavioral EconomicsEvaluative Bias: Preference for Positive Evaluations
Aslan PatovSept 20247 min read
Digital TransformationCustomer Experience (CX) and Digital Transformation: How to Align Strategies
Aslan PatovSept 202410 min read
Digital TransformationDriving Business Growth through Digital Transformation
Aslan PatovSept 20244 min read
Behavioral EconomicsDefensive Attribution: Blaming Victims to Maintain a Just World
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) and Customer Service: Best Practices for 2026
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) and Customer Service: How They Work Together
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Omnichannel Strategies: Best Practices for 2026
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) and Customer Service: Strategies for Seamless Interactions
Aslan PatovSept 202414 min read
Behavioral EconomicsMirror Neurons
Lisa April NaidooSept 20244 min read
Behavioral EconomicsDistinction Bias: Overemphasis on Differences in Comparative Choices
Aslan PatovSept 202410 min read
Feedback ManagementCustomer Experience (CX) and Customer Feedback: How to Close the Loop
Aslan PatovSept 20248 min read
Behavioral EconomicsEcho Chamber Effect: Reinforcement of Beliefs Through Homogeneous Information
Aslan PatovSept 202410 min read
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