Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

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This month's read.

Customer ExperienceSeptember 2024 · 10 min read

Customer Experience (CX) and Data: The Importance of Data-Driven Decision Making

The importance of data-driven decision-making in CX cannot be overstated, as it enables businesses to understand their customers on a deeper level, anticipate their needs, and deliver experiences that resonate.

Ideas on experience, behavior & change.

This month's read.

Customer Experience (CX) and Data: The Importance of Data-Driven Decision Making

The Journal.

Customer Experience (CX) and Crisis Management: The Role of Communication

Customer Experience (CX) in E-commerce: How to Delight Your Customers

Customer Experience (CX) for Dummies: How to Get Started

Employee Experience (EX) Design in E-commerce: Examples & Case Studies

Projection Bias: Customers’ Expectations Based on Their Own Preferences

Customer Experience (CX) for Dummies: Best Practices for Success

10 Customer Experience (CX) Principles by Renascence. How brands apply them?

Customer Experience (CX) is Equal to Customer Satisfaction: Measuring the Impact

Customer Experience (CX) Trends: Insights from Industry Leaders

Customer Experience (CX) History: Key Milestones and Developments

Customer Experience (CX) Governance Framework: How to Ensure Consistency

Customer Experience (CX) in Healthcare: Building Trust and Empathy

Measurement & Evaluation in Learning and Development

Customer Experience (CX) in Healthcare: Strategies for Improvement

Seamless Omnichannel Experiences in Service Design

How to Measure the Success of Your Customer Experience (CX) Program

How Customer Experience (CX) Theory Shapes Business Strategy

Customer Experience (CX) and User Experience (UX): Designing for Success

Customer Experience (CX) at Nike: A Case Study in Excellence

Customer Experience (CX) for Dummies: Key Concepts Explained

Customer Experience (CX) in Retail: Navigating the E-commerce Boom

Customer Experience (CX) and Customer Service: How to Enhance Both

How Netflix Uses Data to Drive Hyper-Personalized Customer Experience (CX)

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