Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsG.I. Joe Fallacy: Knowing About a Bias Doesn't Eradicate Its Influence
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Saudi Arabia: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Small & Medium Enterprises (SMEs): Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Organization: Aligning with Business Goals
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Retail: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Oman: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and User Experience (UX): Understanding the Differences
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Design in Professional Services: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Operations: Best Practices and Tools
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Design in Nonprofit and NGO: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsDual Process Theory: Balancing Intuitive and Analytical Thinking in Customer Decisions
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Operations: Aligning with Business Strategy
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Touchpoints: Best Practices for Management
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Design in Media and Entertainment: Examples & Case Studies
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Officer: Roles, Responsibilities, and Key Skills
Aslan PatovSept 202415 min read
Behavioral EconomicsField Effect: Influence of Environment on Perception
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Objectives: Key Metrics to Track
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Logistics and Transportation: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Nuggets: Insights from Industry Experts
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Net Promoter Score: Best Practices for Measurement
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Hospitals & Clinics: Examples & Case Studies
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Analyst: How to Drive Insights and Improvements
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Archetypes Examples: Understanding Your Customers Across Industries
Aslan PatovSept 202410 min read
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