Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsDisconfirmation Bias: Critical Examination of Contradictory Evidence
Aslan PatovSept 202410 min read
Behavioral EconomicsCausal Illusion: Misunderstanding Cause-and-Effect in Customer Data
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Lead: Key Skills and Qualifications
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Insights: What You Need to Know for 2026
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) for Dummies: A Beginner’s Guide
Aslan PatovSept 202412 min read
Customer ExperienceCase Studies in Customer Experience (CX) Quality: Lessons from Leading Brands
Aslan PatovSept 20247 min read
Learning & DevelopmentBuilding a Strong Skillset in Customer Experience (CX)
Aslan PatovSept 202410 min read
Customer LoyaltyBuilding Trust & Advocacy: Essential Strategies for Long-Term Customer Loyalty
Aslan PatovSept 20246 min read
Behavioral EconomicsDivergence Bias: Preference for Unique Options
Aslan PatovSept 20247 min read
Behavioral EconomicsBrand Halo Effect: Overall Brand Perception Influencing Specific Judgments
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Journey Map: Real-World Examples
Aslan PatovSept 202410 min read
Behavioral EconomicsBilingual Advantage: Cognitive Benefits from Speaking Multiple Languages
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Jobs: How to Start and Advance Your Career
Aslan PatovSept 20248 min read
Behavioral EconomicsEvaluative Projection: Projecting Current Evaluations into the Future
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience: Well-Being & Work-Life Balance
Aslan PatovSept 20247 min read
Strategic PlanningPricing Strategy
Lisa April NaidooSept 20244 min read
Behavioral EconomicsUnbiased Progress
Lisa April NaidooSept 20245 min read
Customer ExperienceCSAT & Transactions
Aslan PatovSept 20242 min read
Behavioral EconomicsBiased Sampling: Misjudging Customer Preferences from Incomplete Data
Aslan PatovSept 20247 min read
Behavioral EconomicsBenevolent Sexism: Favorable, but Patronizing, Attitudes Toward Women
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Journey Mapping
Aslan PatovSept 20247 min read
Behavioral EconomicsHow to Quit Sunk-Cost Fallacy
Lisa April NaidooSept 20244 min read
Learning & DevelopmentCustomer Experience (CX) Jobs: Roles and Responsibilities
Aslan PatovSept 202415 min read
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