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Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Behavioral Projection: Projecting Current Behaviors into the Future
Behavioral EconomicsSeptember 2024 · 7 min read

Behavioral Projection: Projecting Current Behaviors into the Future

Imagine a customer who is trying out a new habit, like using a fitness app. They might feel confident about sticking to their workout routine and believe they’ll maintain this behavior long-term. This assumption is a result of Behavioral Projection.

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02 —All Articles

The Journal.

Customer Experience (CX) Lead: Career Path and Growth OpportunitiesLearning & Development

Customer Experience (CX) Lead: Career Path and Growth Opportunities

Aslan PatovSept 202410 min read
Customer Experience (CX) Journey Examples: How Leading Brands ExcelCustomer Experience

Customer Experience (CX) Journey Examples: How Leading Brands Excel

Aslan PatovSept 20249 min read
Customer Experience (CX) KPIs: Aligning Metrics with Business GoalsCustomer Experience

Customer Experience (CX) KPIs: Aligning Metrics with Business Goals

Aslan PatovSept 202410 min read
Customer Experience (CX) Journey Examples: Best Practices from Top CompaniesCustomer Experience

Customer Experience (CX) Journey Examples: Best Practices from Top Companies

Aslan PatovSept 202410 min read
Customer Experience (CX) Journey Map Template: Customization TipsCustomer Experience

Customer Experience (CX) Journey Map Template: Customization Tips

Aslan PatovSept 20248 min read
Customer Experience (CX) Jobs Near Me: Opportunities and Career GrowthLearning & Development

Customer Experience (CX) Jobs Near Me: Opportunities and Career Growth

Aslan PatovSept 202415 min read
Customer Experience (CX) with AI: Transforming Customer InteractionsDigital Transformation

Customer Experience (CX) with AI: Transforming Customer Interactions

Aslan PatovSept 20249 min read
Customer Experience (CX) vs. Customer Support: Aligning for Better OutcomesCustomer Experience

Customer Experience (CX) vs. Customer Support: Aligning for Better Outcomes

Aslan PatovSept 20248 min read
Customer Experience (CX) Innovations at Nike: What We Can LearnCustomer Experience

Customer Experience (CX) Innovations at Nike: What We Can Learn

Aslan PatovSept 202412 min read
Customer Experience (CX) Improvement: Strategies for SuccessCustomer Experience

Customer Experience (CX) Improvement: Strategies for Success

Aslan PatovSept 20248 min read
Customer Experience (CX) Importance: Building Stronger Customer RelationshipsCustomer Experience

Customer Experience (CX) Importance: Building Stronger Customer Relationships

Aslan PatovSept 202412 min read
Customer Experience (CX) Governance Framework: Best Practices for ImplementationCustomer Experience

Customer Experience (CX) Governance Framework: Best Practices for Implementation

Aslan PatovSept 202410 min read
Customer Experience (CX) Goals: The Importance of Clear Objectives in CX StrategyStrategic Planning

Customer Experience (CX) Goals: The Importance of Clear Objectives in CX Strategy

Aslan PatovSept 20248 min read
Customer Experience (CX) Examples: Lessons Learned from Industry LeadersCustomer Experience

Customer Experience (CX) Examples: Lessons Learned from Industry Leaders

Aslan PatovSept 202414 min read
Customer Experience (CX) Ecosystem: How to Ensure Seamless InteractionsCustomer Experience

Customer Experience (CX) Ecosystem: How to Ensure Seamless Interactions

Aslan PatovSept 20249 min read
Customer Experience (CX) vs. Sales: How They Work TogetherCustomer Experience

Customer Experience (CX) vs. Sales: How They Work Together

Aslan PatovSept 202410 min read
Customer Experience (CX) Design in Telecommunications: Examples & Case StudiesCustomer Experience

Customer Experience (CX) Design in Telecommunications: Examples & Case Studies

Aslan PatovSept 202410 min read
Customer Archetype vs. PersonaCustomer Experience

Customer Archetype vs. Persona

Aslan PatovSept 20249 min read
Authority Bias: Influence of Expert Recommendations on Customer ChoicesBehavioral Economics

Authority Bias: Influence of Expert Recommendations on Customer Choices

Aslan PatovSept 202410 min read
Availability Cascade: Belief Becoming More Plausible Through RepetitionBehavioral Economics

Availability Cascade: Belief Becoming More Plausible Through Repetition

Aslan PatovSept 202410 min read
Temporal Anchoring: Relying on Initial Time EstimatesBehavioral Economics

Temporal Anchoring: Relying on Initial Time Estimates

Aslan PatovSept 20247 min read
Customer Experience (CX) and AI: Strategies for Leveraging AI in CXDigital Transformation

Customer Experience (CX) and AI: Strategies for Leveraging AI in CX

Aslan PatovSept 202410 min read
Customer Experience (CX) Design in Real Estate: Examples & Case StudiesCustomer Experience

Customer Experience (CX) Design in Real Estate: Examples & Case Studies

Aslan PatovSept 202410 min read

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