Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) vs. Customer Excellence: Aligning Strategies
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Excellence: Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through in ASM: Key Techniques
Aslan PatovSept 202413 min read
Customer ExperienceCustomer Experience (CX) to Build Stronger Customer Relationships
Aslan PatovSept 20248 min read
Behavioral EconomicsPro-Innovation Bias: Overvaluing New Features in Customer Experience
Aslan PatovSept 202410 min read
Cultural ChangeCustomer Experience (CX) Purpose: Building a Customer-Centric Culture
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through Data Analytics
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Beyond IT: Applications in Various Industries
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Next Competitive Battleground: Insights and Trends
Aslan PatovSept 20248 min read
Strategic PlanningCustomer Experience (CX) Best Practices: Strategies for Success in 2026
Aslan PatovSept 202410 min read
Behavioral EconomicsDual Processing: Combining Intuitive and Analytical Thinking
Aslan PatovSept 20248 min read
Behavioral EconomicsG.I. Joe Fallacy: Knowing About a Bias Doesn't Eradicate Its Influence
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Organization: Aligning with Business Goals
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and User Experience (UX): Understanding the Differences
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Operations: Best Practices and Tools
Aslan PatovSept 20248 min read
Behavioral EconomicsDual Process Theory: Balancing Intuitive and Analytical Thinking in Customer Decisions
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Operations: Aligning with Business Strategy
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Touchpoints: Best Practices for Management
Aslan PatovSept 20248 min read
Learning & DevelopmentCustomer Experience (CX) Officer: Roles, Responsibilities, and Key Skills
Aslan PatovSept 202415 min read
Behavioral EconomicsField Effect: Influence of Environment on Perception
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Objectives: Key Metrics to Track
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Nuggets: Insights from Industry Experts
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Net Promoter Score: Best Practices for Measurement
Aslan PatovSept 202410 min read
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