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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Service Resume Without Experience: Examples and Templates
Customer ExperienceSeptember 2024 · 8 min read

Customer Service Resume Without Experience: Examples and Templates

Breaking into the customer service industry without prior experience can be challenging, but with the right approach, it's entirely possible. Crafting a compelling resume is a crucial step in showcasing your potential and landing your first customer service role.

Read the article

02 —All Articles

The Journal.

Customer Experience (CX) for Financial Services in 2026: 30 Trends and StrategiesCustomer Experience

Customer Experience (CX) for Financial Services in 2026: 30 Trends and Strategies

Aslan PatovSept 202415 min read
How T Bank (Tinkoff) Elevates Customer Experience (CX) with Digital Innovation and Customer-Centric SolutionsDigital Transformation

How T Bank (Tinkoff) Elevates Customer Experience (CX) with Digital Innovation and Customer-Centric Solutions

Aslan PatovSept 202412 min read
Customer Experience (CX) is the New Competitive AdvantageCustomer Experience

Customer Experience (CX) is the New Competitive Advantage

Aslan PatovSept 202415 min read
Customer Experience (CX) is Important: Insights from Industry LeadersCustomer Experience

Customer Experience (CX) is Important: Insights from Industry Leaders

Aslan PatovSept 20247 min read
Anthropocentric Bias: Human-Centered Thinking in EvaluationsBehavioral Economics

Anthropocentric Bias: Human-Centered Thinking in Evaluations

Aslan PatovSept 20247 min read
How Spotify Delivers a Unique Customer Experience (CX) with Personalized Music RecommendationsStrategic Planning

How Spotify Delivers a Unique Customer Experience (CX) with Personalized Music Recommendations

Aslan PatovSept 202412 min read
Customer Experience (CX) in Retail: The Role of Omnichannel StrategiesCustomer Experience

Customer Experience (CX) in Retail: The Role of Omnichannel Strategies

Aslan PatovSept 20249 min read
How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury ServicesCustomer Experience

How Rolls-Royce Delivers Exceptional Customer Experience (CX) with Bespoke Luxury Services

Aslan PatovSept 202412 min read
Customer Experience (CX) for Financial Services: Navigating Digital TransformationCustomer Experience

Customer Experience (CX) for Financial Services: Navigating Digital Transformation

Aslan PatovSept 202410 min read
Customer Experience (CX) and Technology: Enhancing the Digital ExperienceDigital Transformation

Customer Experience (CX) and Technology: Enhancing the Digital Experience

Aslan PatovSept 202412 min read
Customer Experience (CX) for Financial Services in 2026: 40 Case StudiesCustomer Experience

Customer Experience (CX) for Financial Services in 2026: 40 Case Studies

Aslan PatovSept 202415 min read
Customer Experience (CX) and Omnichannel Strategies: Connecting Every TouchpointCustomer Experience

Customer Experience (CX) and Omnichannel Strategies: Connecting Every Touchpoint

Aslan PatovSept 20247 min read
Customer Experience (CX) and Customer Service: Understanding the DifferencesCustomer Experience

Customer Experience (CX) and Customer Service: Understanding the Differences

Aslan PatovSept 202415 min read
Rationalization Bias: Justifying Actions and BeliefsBehavioral Economics

Rationalization Bias: Justifying Actions and Beliefs

Aslan PatovSept 20247 min read
Customer Experience (CX) and Digital Transformation: How to Navigate the FutureDigital Transformation

Customer Experience (CX) and Digital Transformation: How to Navigate the Future

Aslan PatovSept 202415 min read
Customer Experience (CX) and Marketing: How to Align Campaigns with Customer NeedsCustomer Experience

Customer Experience (CX) and Marketing: How to Align Campaigns with Customer Needs

Aslan PatovSept 202410 min read
Customer Experience (CX) and Digital Transformation: 30 Key Trends for 2026Digital Transformation

Customer Experience (CX) and Digital Transformation: 30 Key Trends for 2026

Aslan PatovSept 202415 min read
Precommitment: Making Binding Decisions to Influence Future ActionsBehavioral Economics

Precommitment: Making Binding Decisions to Influence Future Actions

Aslan PatovSept 20247 min read
How Nike Excels in Customer Experience (CX)Customer Experience

How Nike Excels in Customer Experience (CX)

Aslan PatovSept 202414 min read
Customer Experience (CX) and Data: The Role of Big Data in CX StrategyCustomer Experience

Customer Experience (CX) and Data: The Role of Big Data in CX Strategy

Aslan PatovSept 202410 min read
Prejudice Bias: Preconceived Notions Influencing Customer JudgmentsBehavioral Economics

Prejudice Bias: Preconceived Notions Influencing Customer Judgments

Aslan PatovSept 20247 min read
Customer Experience (CX) and Customer Loyalty: Why Loyalty Programs MatterCustomer Loyalty

Customer Experience (CX) and Customer Loyalty: Why Loyalty Programs Matter

Aslan PatovSept 202412 min read
Customer Experience (CX) and Customer Feedback: How to Turn Insights into ActionFeedback Management

Customer Experience (CX) and Customer Feedback: How to Turn Insights into Action

Aslan PatovSept 202410 min read

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