Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsPrejudice Bias: Preconceived Notions Influencing Customer Judgments
Aslan PatovSept 20247 min read
Customer LoyaltyCustomer Experience (CX) and Customer Loyalty: Why Loyalty Programs Matter
Aslan PatovSept 202412 min read
Feedback ManagementCustomer Experience (CX) and Customer Feedback: How to Turn Insights into Action
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) and AI: The Role of Artificial Intelligence in CX
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) and Content Marketing: Crafting Engaging Narratives
Aslan PatovSept 202410 min read
Behavioral EconomicsCustomer Experience (CX) and Behavioral Economics: Case Studies in Action
Aslan PatovSept 202410 min read
Customer ExperienceHow Lexus Enhances Customer Experience (CX) with a Focus on Personalized Luxury and Technological Innovations
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Transformation: How to Lead the Change
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is the MCQ for Measuring Success
Aslan PatovSept 202415 min read
Customer ExperienceKey Customer Experience (CX) Trends for 2026: How to Prepare
Aslan PatovSept 202410 min read
Strategic PlanningCustomer Experience (CX) Outcomes: Strategies for Continuous Improvement
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Principles: Best Practices for Implementation
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Quality: Tools and Techniques for Improvement
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Personas Are Crucial for Understanding Your Customers
Aslan PatovSept 202410 min read
Behavioral EconomicsOwnership Heuristic: Valuing Owned Items More Highly
Aslan PatovSept 20247 min read
Strategic PlanningCustomer Experience (CX) Organization: Best Practices for Success (Checklist)
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Operations Manager: Best Practices for Success
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Officer: How to Drive CX Strategy Across the Organization
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Model: Key Components and Frameworks
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Map: Examples and Case Studies
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Map: Key Components and Best Practices
Aslan PatovSept 202412 min read
Customer ExperienceHow Hermès Delivers a Luxury Customer Experience (CX) with Exclusivity and Personalized Services
Aslan PatovSept 202412 min read
Customer ExperienceWhy Customer Experience (CX) is Important for Customer Retention
Aslan PatovSept 20246 min read
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