Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) vs. Customer Excellence: Aligning Strategies
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Excellence: Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through in ASM: Key Techniques
Aslan PatovSept 202413 min read
Customer ExperienceCustomer Experience (CX) to Build Stronger Customer Relationships
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Design in Agriculture: Examples & Case Studies
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Specialist: The Role in Day-to-Day CX Management
Aslan PatovSept 202410 min read
Behavioral EconomicsPro-Innovation Bias: Overvaluing New Features in Customer Experience
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through Key Performance Indicators
Aslan PatovSept 20247 min read
Cultural ChangeCustomer Experience (CX) Purpose: Building a Customer-Centric Culture
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Consultant: Roles, Responsibilities, and Key Skills
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) Books: Insights and Lessons from Industry Leaders
Aslan PatovSept 202410 min read
Strategic PlanningCustomer Experience (CX) Books: Essential Reading for CX Professionals
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through Data Analytics
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Beyond IT: Applications in Various Industries
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Next Competitive Battleground: Insights and Trends
Aslan PatovSept 20248 min read
Strategic PlanningCustomer Experience (CX) Best Practices: Strategies for Success in 2026
Aslan PatovSept 202410 min read
Behavioral EconomicsProactive Interference: Difficulty in Learning New Information Due to Old Information
Aslan PatovSept 20247 min read
Behavioral EconomicsDual Processing: Combining Intuitive and Analytical Thinking
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) Blueprint: How to Design a Winning CX Strategy
Aslan PatovSept 202410 min read
Behavioral EconomicsG.I. Joe Fallacy: Knowing About a Bias Doesn't Eradicate Its Influence
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Blueprint: How to Align with Business Goals
Aslan PatovSept 202412 min read
Behavioral EconomicsInnovator’s Bias: Overvaluing Innovation
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Organization: Aligning with Business Goals
Aslan PatovSept 202410 min read
Keep exploring Renascence
Stay ahead of CX
Get the Journal in your inbox.
Insights, frameworks and event round-ups from the Renascence team. No spam, ever.