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Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Experience (CX) and Omnichannel Strategies: How to Align Channels for Success
Customer ExperienceSeptember 2024 · 8 min read

Customer Experience (CX) and Omnichannel Strategies: How to Align Channels for Success

In today’s digital age, customers interact with brands across multiple channels—online, in-store, via mobile apps, and through social media. To provide a seamless and consistent experience, companies must adopt an omnichannel strategy that aligns all these channels.

Read the article

02 —All Articles

The Journal.

Customer Experience (CX): The Key to Building Long-Term Customer LoyaltyCustomer Loyalty

Customer Experience (CX): The Key to Building Long-Term Customer Loyalty

Aslan PatovSept 202410 min read
Essential Customer Experience (CX) Metrics You Should TrackCustomer Experience

Essential Customer Experience (CX) Metrics You Should Track

Aslan PatovSept 202410 min read
Customer Experience (CX) vs. Service Design: Understanding the ConnectionService Design

Customer Experience (CX) vs. Service Design: Understanding the Connection

Aslan PatovSept 202415 min read
Behavioral Economics: Psychological Factors Influencing Economic DecisionsBehavioral Economics

Behavioral Economics: Psychological Factors Influencing Economic Decisions

Aslan PatovSept 20247 min read
Customer Experience (CX) vs. Marketing: Which Drives Better Results? (Checklist)Customer Experience

Customer Experience (CX) vs. Marketing: Which Drives Better Results? (Checklist)

Aslan PatovSept 202410 min read
Customer Experience (CX) vs. Customer Success: Aligning Strategies for GrowthCustomer Experience

Customer Experience (CX) vs. Customer Success: Aligning Strategies for Growth

Aslan PatovSept 202410 min read
Why Customer Experience (CX) is Important in the Digital EraCustomer Experience

Why Customer Experience (CX) is Important in the Digital Era

Aslan PatovSept 202410 min read
Customer Experience (CX) vs. Customer Service: Which is More Important?Customer Experience

Customer Experience (CX) vs. Customer Service: Which is More Important?

Aslan PatovSept 20248 min read
Customer Experience (CX) vs. Customer Journey: How to Align Both for SuccessCustomer Experience

Customer Experience (CX) vs. Customer Journey: How to Align Both for Success

Aslan PatovSept 202410 min read
Employee Experience (EX) Design in Travel and Tourism: Examples & Case StudiesEmployee Experience

Employee Experience (EX) Design in Travel and Tourism: Examples & Case Studies

Aslan PatovSept 202410 min read
Customer Experience (CX) and Innovation: The Role of TechnologyInnovation Management

Customer Experience (CX) and Innovation: The Role of Technology

Aslan PatovSept 20247 min read
Customer Experience (CX) and Innovation: How to Foster a Culture of InnovationInnovation Management

Customer Experience (CX) and Innovation: How to Foster a Culture of Innovation

Aslan PatovSept 202410 min read
Customer Experience (CX) and Digital Transformation: Navigating the FutureDigital Transformation

Customer Experience (CX) and Digital Transformation: Navigating the Future

Aslan PatovSept 202410 min read
Employee Experience (EX) Design in Logistics and Transportation: Examples & Case StudiesEmployee Experience

Employee Experience (EX) Design in Logistics and Transportation: Examples & Case Studies

Aslan PatovSept 202410 min read
Customer Experience (CX) vs. Customer Journey: Aligning Strategies for SuccessCustomer Experience

Customer Experience (CX) vs. Customer Journey: Aligning Strategies for Success

Aslan PatovSept 202415 min read
Customer Experience (CX) and Employee Experience (EX): Building a Customer-Centric CultureEmployee Experience

Customer Experience (CX) and Employee Experience (EX): Building a Customer-Centric Culture

Aslan PatovSept 202410 min read
Empathy Bias: Overemphasizing Emotional Connections with CustomersBehavioral Economics

Empathy Bias: Overemphasizing Emotional Connections with Customers

Aslan PatovSept 202410 min read
Customer Experience (CX) and Digital Transformation: Strategies for Success.Digital Transformation

Customer Experience (CX) and Digital Transformation: Strategies for Success.

Aslan PatovSept 202415 min read
Customer Experience (CX) and Employee Experience (EX): Aligning Strategies for SuccessEmployee Experience

Customer Experience (CX) and Employee Experience (EX): Aligning Strategies for Success

Aslan PatovSept 20248 min read
Customer Experience (CX) Workshop: Tools and Techniques for SuccessCustomer Experience

Customer Experience (CX) Workshop: Tools and Techniques for Success

Aslan PatovSept 20247 min read
Embracing Innovation & AgilityOrganizational Transformation

Embracing Innovation & Agility

Aslan PatovSept 20245 min read
Customer Experience (CX) Strategy: Best Practices for SuccessStrategic Planning

Customer Experience (CX) Strategy: Best Practices for Success

Aslan PatovSept 202410 min read
Customer Experience (CX) Technology: Tools and Platforms for SuccessDigital Transformation

Customer Experience (CX) Technology: Tools and Platforms for Success

Aslan PatovSept 20248 min read

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