Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) Theory: Insights from Academic Research
Aslan PatovSept 20249 min read
Customer ExperienceHow to Improve Customer Experience (CX) in B2B Markets
Aslan PatovSept 202410 min read
Customer ExperienceHow to Impact Customer Experience (CX) by Improving Customer Service
Aslan PatovSept 202414 min read
Employee ExperienceEmployee Experience (EX) Design in Fashion and Apparel: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsDouble-Standard Thinking: Applying Different Standards to Similar Situations
Aslan PatovSept 20247 min read
Behavioral EconomicsDirect Manipulation: Interface Design Enabling Direct User Control
Aslan PatovSept 20247 min read
Behavioral EconomicsDiagnostic Overshadowing: Dominant Diagnoses Obscuring Others
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Framework: Case Studies in Action
Aslan PatovSept 202410 min read
Behavioral EconomicsNeglect of Probability Effect: Ignoring Probabilities in Decision Making
Aslan PatovSept 20247 min read
Behavioral EconomicsDecision Theory: Analyzing Decision Making Under Uncertainty
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: Differences & Similarities
Aslan PatovSept 20248 min read
Strategic PlanningCustomer Experience (CX) Framework: Aligning with Business Goals
Aslan PatovSept 202412 min read
Customer ExperienceWhy Customer Experience (CX) is the New Marketing
Aslan PatovSept 20247 min read
Feedback ManagementDriving the Closed Loop Feedback Process
Aslan PatovSept 20245 min read
Digital TransformationCustomer Experience (CX) with AI: The Future of Customer Engagement
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Service Without Experience: Tips for Getting Hiredv
Aslan PatovSept 20248 min read
Behavioral EconomicsEmpirical Turnover: Changing Beliefs Based on Evidence
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Focus: Aligning Business Goals with Customer Needs
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) with AI Built for Humans: How to Implement AI Responsibly
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: How They Intersect and Support Each Other
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) to Drive Business Success: Strategies You Need
Aslan PatovSept 202410 min read
Behavioral EconomicsDisjunctive Fallacy: Overestimating the Probability of Disjunctions
Aslan PatovSept 20248 min read
Customer ExperienceHow Zappos Delivers Exceptional Customer Experience (CX)
Aslan PatovSept 202415 min read
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