Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsConversion Bias: Influence of Repeated Exposure on Beliefs
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Success: How They Work Together
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: Why Both Matter in 2026
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: Which Should You Prioritize?
Aslan PatovSept 202410 min read
Behavioral EconomicsEmpathy Gap: Underestimating the Influence of Emotional States on Decisions
Aslan PatovSept 202410 min read
Employee ExperienceCustomer Experience (CX) vs. Employee Experience (EX): Aligning Strategies for Success
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Success: Which Should You Focus On?
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Engagement: Which Drives Better Results?
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) in the Public Sector: Enhancing Citizen Engagement
Aslan PatovSept 202414 min read
Digital TransformationCustomer Experience (CX) in Healthcare: The Role of Technology
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Product Management: Best Practices for 2026
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Which Drives Better Customer Retention?
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Case Studies and Best Practices
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: Aligning Strategies for Business Growth
Aslan PatovSept 20248 min read
Customer ExperienceHow to Optimize Customer Experience (CX) for Better Outcomes
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) for Financial Services: Trends and Best Practices
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. User Experience (UX): Understanding the Differences
Aslan PatovSept 20248 min read
Service DesignHuman-Centered Solutions in Service Design
Aslan PatovSept 20246 min read
Customer ExperienceCustomer Experience (CX) for Dummies: Essential Strategies for Success
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) and Technology: How to Leverage Emerging Tech
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) with AI: Enhancing the Customer Journey
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX): What Is It and How to Improve It
Aslan PatovSept 202410 min read
Feedback ManagementDriving Action Planning & Implementation
Aslan PatovSept 20245 min read
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