Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) Design in Agriculture: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsEvaluative Projection: Projecting Current Evaluations into the Future
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience: Well-Being & Work-Life Balance
Aslan PatovSept 20247 min read
Strategic PlanningPricing Strategy
Lisa April NaidooSept 20244 min read
Behavioral EconomicsUnbiased Progress
Lisa April NaidooSept 20245 min read
Customer ExperienceCSAT & Transactions
Aslan PatovSept 20242 min read
Behavioral EconomicsBiased Sampling: Misjudging Customer Preferences from Incomplete Data
Aslan PatovSept 20247 min read
Learning & DevelopmentCustomer Experience (CX) Specialist: The Role in Day-to-Day CX Management
Aslan PatovSept 202410 min read
Behavioral EconomicsBenevolent Sexism: Favorable, but Patronizing, Attitudes Toward Women
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Journey Mapping
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Can Be Measured Through Key Performance Indicators
Aslan PatovSept 20247 min read
Behavioral EconomicsHow to Quit Sunk-Cost Fallacy
Lisa April NaidooSept 20244 min read
Customer ExperienceCustomer Experience (CX) Books: Insights and Lessons from Industry Leaders
Aslan PatovSept 202410 min read
Learning & DevelopmentCustomer Experience (CX) Jobs: Roles and Responsibilities
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) Job Titles: What You Need to Know
Aslan PatovSept 202410 min read
Strategic PlanningCustomer Experience (CX) Books: Essential Reading for CX Professionals
Aslan PatovSept 202410 min read
Behavioral EconomicsProactive Interference: Difficulty in Learning New Information Due to Old Information
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Blueprint: How to Design a Winning CX Strategy
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Enhancement: The Role of Technology
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Blueprint: How to Align with Business Goals
Aslan PatovSept 202412 min read
Behavioral EconomicsInnovator’s Bias: Overvaluing Innovation
Aslan PatovSept 20247 min read
Innovation ManagementInnovation Management: Strategic Innovation Planning
Aslan PatovSept 20245 min read
Innovation ManagementCustomer Experience (CX) Innovations at Zalando: Key Strategies
Aslan PatovSept 202410 min read
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