Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) Outcomes: Case Studies in Success
Aslan PatovSept 202410 min read
Cultural ChangeEngaging Employees in the Change Process
Aslan PatovSept 20244 min read
Customer ExperienceEnsuring Customer Experience (CX) Quality: Best Practices
Aslan PatovSept 20246 min read
Learning & DevelopmentCustomer Experience (CX) Officer: The Role in Aligning CX with Business Objectives
Aslan PatovSept 20247 min read
Behavioral EconomicsExemplar Heuristic: Judging by Specific Examples
Aslan PatovSept 20247 min read
Behavioral EconomicsExperience Bias: Overvaluing First-Hand Customer Experiences
Aslan PatovSept 20248 min read
Behavioral EconomicsExperience Sampling: Real-Time Data Collection to Understand Customer Behavior
Aslan PatovSept 20247 min read
Behavioral EconomicsEndowment Effect: Valuing What Customers Already Own
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Journey: Mapping and Enhancing Each Stage
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is Everyone’s Responsibility: Empowering Employees
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Satisfaction: Key Metrics Explained
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) in the Public Sector: The Role of Technology
Aslan PatovSept 202410 min read
Behavioral EconomicsTendency to Minimize Regret: Making Decisions to Avoid Regret
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Research: Case Studies and Real-World Examples
Aslan PatovSept 202410 min read
Behavioral EconomicsCognitive Biases vs. Experience
Lisa April NaidooSept 20242 min read
Behavioral EconomicsZero-Risk Bias: Prioritizing Safety in Customer Experience
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Benefits: Financial Gains from Improved CX
Aslan PatovSept 202410 min read
Behavioral EconomicsFive Biases in Reading
Lisa April NaidooSept 20245 min read
Behavioral EconomicsCognitive Closure: Desire for Firm Answers Impacting Customer Satisfaction
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Examples: Best Practices from Top Companies
Aslan PatovSept 202415 min read
Customer ExperienceCustomer Experience (CX) Enhancement: Case Studies and Success Stories
Aslan PatovSept 20248 min read
Customer ExperienceHow The Ritz-Carlton Enhances Customer Experience (CX) Through Personalized Service and Luxury
Aslan PatovSept 202412 min read
Customer ExperienceHow to Create a Comprehensive Customer Experience (CX) Map
Aslan PatovSept 202410 min read
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