Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer LoyaltyRewarding Loyalty: Strategies to Cultivate Long-Term Customer Relationships
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience (EX) Design in Manufacturing: Examples & Case Studies
Aslan PatovSept 202410 min read
Organizational TransformationEmpowering People & Culture
Aslan PatovSept 20244 min read
Employee ExperienceEmployee Experience (EX) Design in Retail: Examples & Case Studies
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in Utilities: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Service Resume Without Experience: Tips to Stand Out
Aslan PatovSept 20249 min read
Customer ExperienceCustomer Service CV Without Experience: What to Include
Aslan PatovSept 20246 min read
Behavioral EconomicsInfluence of Mood: Decisions Altered by Mood States
Aslan PatovSept 20247 min read
Customer ExperienceWhat Customer Experience (CX) Do You Have? Key Metrics to Consider
Aslan PatovSept 20246 min read
Behavioral EconomicsEvaluative Bias: Preference for Positive Evaluations
Aslan PatovSept 20247 min read
Customer ExperienceWhat Customer Experience (CX) Means and Why It Matters
Aslan PatovSept 202410 min read
Employee ExperienceFostering Recognition & Feedback of Employees
Aslan PatovSept 20248 min read
Behavioral EconomicsEvaluation Bias: Preferences Based on Evaluations
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience (EX) Design in Banking: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceEnsuring Customer Experience (CX) Quality: Best Practices
Aslan PatovSept 20246 min read
Behavioral EconomicsExemplar Heuristic: Judging by Specific Examples
Aslan PatovSept 20247 min read
Behavioral EconomicsExperience Bias: Overvaluing First-Hand Customer Experiences
Aslan PatovSept 20248 min read
Behavioral EconomicsExperience Sampling: Real-Time Data Collection to Understand Customer Behavior
Aslan PatovSept 20247 min read
Feedback ManagementDriving Data Analysis & Insights Generation
Aslan PatovSept 20244 min read
Feedback ManagementDriving Action Planning & Implementation
Aslan PatovSept 20245 min read
Behavioral EconomicsExplanatory Coherence: Preference for Coherent Explanations
Aslan PatovSept 20247 min read
Customer ExperienceExploring Customer Experience (CX) Use Cases in Different Industries
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX): What Is It and How to Improve It
Aslan PatovSept 202410 min read
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