Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsIKEA Effect: Overvaluing Products Customers Help Create
Aslan PatovSept 202410 min read
Customer ExperienceThe Role of Purpose in Driving Customer Experience (CX) Success
Aslan PatovSept 20247 min read
Customer ExperienceHow Uber Enhances Customer Experience (CX) with On-Demand Mobility Solutions
Aslan PatovSept 202412 min read
Customer ExperienceHow Target Enhances Customer Experience (CX) with Seamless Omnichannel Strategies
Aslan PatovSept 202412 min read
Behavioral EconomicsImpact Discounting: Underestimating the Impact of Events
Aslan PatovSept 20247 min read
Behavioral EconomicsIllusory Correlation: Misinterpreting Relationships in Customer Feedback
Aslan PatovSept 202410 min read
Customer ExperienceHow Walmart Enhances Customer Experience (CX) with Digital and Physical Integration
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: Strategies for Success
Aslan PatovSept 20248 min read
Customer ExperienceHow Zara Leads in Customer Experience (CX)
Aslan PatovSept 202410 min read
Digital TransformationHow Zendesk Supports Customer Experience (CX)
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) is Equal to Business Success: Here’s Why
Aslan PatovSept 202410 min read
Behavioral EconomicsSalience Heuristic: Overemphasis on Prominent Information
Aslan PatovSept 20247 min read
Customer ExperienceHow to Align Customer Experience (CX) Objectives with Business Goals
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) is Everyone’s Responsibility: Empowering Employees
Aslan PatovSept 202410 min read
Behavioral EconomicsRisk Perception: Customers’ Subjective Judgments of Risk
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) in the Public Sector: The Role of Technology
Aslan PatovSept 202410 min read
Customer ExperienceHow to Create a Customer Experience (CX) Journey Map
Aslan PatovSept 202412 min read
Customer ExperienceCustomer Experience (CX) for Dummies: A Wiley Brand Key Concepts
Aslan PatovSept 202410 min read
Customer ExperienceHow to Develop Expertise in Customer Experience (CX)
Aslan PatovSept 20247 min read
Customer ExperienceWhy Customer Experience (CX) is Important: Trends for 2026
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Statistics: What They Reveal About Consumer Behavior
Aslan PatovSept 20248 min read
Customer LoyaltyCustomer Experience (CX) and Brand Loyalty: Strategies to Increase Loyalty
Aslan PatovSept 202410 min read
Feedback ManagementHow to Improve Your Customer Experience (CX) Index Score
Aslan PatovSept 202412 min read
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