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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Experience
Kroger Tests 24-Hour Opening Hours at Select US Stores
Kroger is piloting round-the-clock trading at a handful of locations, including one in Cincinnati and five in Indiana, as it explores faster, more convenient shopping options.
10 Oct 2026 · 2 min read · 2 sources
Customer Experience
Only 5% of CX Programs Prove Revenue Impact, Study Finds
New CustomerGauge research shows just 5% of customer experience programmes can demonstrate a proven, data-backed link to revenue outcomes.
10 Oct 2026 · 2 min read
Customer Experience
TTEC Launches Cairo CX Hub for Volkswagen UK
TTEC has opened a new customer experience operation in Cairo dedicated to supporting Volkswagen UK, extending the automaker's service footprint into Egypt's growing nearshore outsourcing market.
10 Oct 2026 · 2 min read
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