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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

What a Customer Centricity Quiz Reveals That Gut Feel Misses
Customer ExperienceAugust 2026

What a Customer Centricity Quiz Reveals That Gut Feel Misses

Most organisations believe they are customer-centric. Almost none can prove it. A well-designed quiz replaces self-serving gut feel with structured, actionable evidence.

Read the article

02 —All Articles

The Journal.

What a CX Manager Actually Does Day to Day in BrisbaneCustomer Experience

What a CX Manager Actually Does Day to Day in Brisbane

Aug 2026
How to Design a Customer Centricity Quiz People Take SeriouslyCustomer Experience

How to Design a Customer Centricity Quiz People Take Seriously

Aug 2026
Building a CX Knowledge Portal Your Team Will Actually UseLearning & Development

Building a CX Knowledge Portal Your Team Will Actually Use

Aug 2026
Building a Customer Centricity Quiz That Actually WorksCustomer Experience

Building a Customer Centricity Quiz That Actually Works

Aug 2026
Mercado Libre's CX Strategy: How Trust Became a Competitive MoatCustomer Experience

Mercado Libre's CX Strategy: How Trust Became a Competitive Moat

Aug 2026
Customer Centricity Pillars Compared: What Actually WorksCustomer Experience

Customer Centricity Pillars Compared: What Actually Works

Aug 2026
Where to Find CX Jobs in Sydney in 2026Customer Experience

Where to Find CX Jobs in Sydney in 2026

Aug 2026
Where Most Teams Get Customer Centricity Pillars WrongCustomer Experience

Where Most Teams Get Customer Centricity Pillars Wrong

Aug 2026
Where to Find CX Jobs in Seattle in 2026Customer Experience

Where to Find CX Jobs in Seattle in 2026

Aug 2026
The Core Customer Centricity Pillars, ExplainedCustomer Experience

The Core Customer Centricity Pillars, Explained

Aug 2026
What a CX Manager Actually Does Day to Day in NottinghamCustomer Experience

What a CX Manager Actually Does Day to Day in Nottingham

Aug 2026
Customer Centricity Principles Compared: What Actually WorksCustomer Experience

Customer Centricity Principles Compared: What Actually Works

Aug 2026
How to Build a Multilingual Customer Centricity GlossaryCustomer Experience

How to Build a Multilingual Customer Centricity Glossary

Aug 2026
The Words That Get Lost When You Translate Customer CentricityCustomer Experience

The Words That Get Lost When You Translate Customer Centricity

Aug 2026
How to Sustain Customer Experience in 2026Customer Experience

How to Sustain Customer Experience in 2026

Aug 2026
Kia's CX Reputation: Where the Promise Meets RealityCustomer Experience

Kia's CX Reputation: Where the Promise Meets Reality

Aug 2026
How Customer Centricity Translates Across MarketsCustomer Experience

How Customer Centricity Translates Across Markets

Aug 2026
Is a Customer Experience Associate Just a Teller in 2026?Customer Experience

Is a Customer Experience Associate Just a Teller in 2026?

Aug 2026
Logistics Customer Centricity: Case Studies Done RightCustomer Experience

Logistics Customer Centricity: Case Studies Done Right

Aug 2026
Customer Experience Associate Salaries in 2026: What Drives PayCustomer Experience

Customer Experience Associate Salaries in 2026: What Drives Pay

Aug 2026
Why Logistics Needs a Different Take on Customer CentricityCustomer Experience

Why Logistics Needs a Different Take on Customer Centricity

Aug 2026
What a CX Specialist Actually Does Day to Day in the UAECustomer Experience

What a CX Specialist Actually Does Day to Day in the UAE

Aug 2026
Customer Centricity in Logistics: What's Really ChangingCustomer Experience

Customer Centricity in Logistics: What's Really Changing

Aug 2026

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