Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer ExperienceMarch 2025 · 12 min read

Customer Experience (CX) vs. Customer Engagement: How They Work Together

Imagine two brands. One has a slick app, answers every query fast, and solves complaints on the first try. The other has a vibrant community, emotional marketing, and a fanbase that voluntarily promotes the brand.

Ideas on experience,behavior & change.

This month's read.

Customer Experience (CX) vs. Customer Engagement: How They Work Together

The Journal.

Customer Experience (CX) in Banking: 2025 Trends and Insights

Customer Experience (CX) Principles: Case Studies and Real-World Examples

How Customer Experience (CX) Drives Business Growth: The Role of Personalization

Customer Experience (CX) Can Be Measured Through Data Analytics?

Behavioral Economics Theories: Exploring Revolutionary Ideas

Behavioral Economics and Game Theory: Strategies for Predicting Choices

Improving Customer Experience (CX) Operations: Strategies for Success

How to Build a Customer-Centric Culture in Your Organization

How to Develop as a Customer Experience (CX) Leader

How Zendesk Supports Customer Experience (CX)

Developing a Winning Employee Experience (EX) Strategy

Customer Experience (CX) to Improve Customer Retention: Key Insights

Customer Experience (CX) and Personalization: The Impact on Customer Loyalty

Customer Experience (CX) Technology: Platforms and Capabilities

Customer Experience (CX) Benefits: Building Stronger Customer Relationships

Customer Experience (CX) Governance Framework: Establishing Clear Guidelines

CX Consulting Explained: Strategies for Enhancing Customer Experience

Creative Ideas to Boost Employee Experience (EX)

Behavioral Economics Is Economic Analysis That Includes Humans

Behavioral Economics for Dummies PDF: A Free Resource Guide

Behavioral Economics Berkeley: Insights From the Academic Hub

How UKG Leads in Employee Experience (EX): Innovations and Strategy

Building Strong Internal Relations Through Employee Experience (EX)

Keep exploring Renascence

Meet Aslan Patov

The Naked Customer podcast

Build your own CX firm

Get the Journal in your inbox.

Ideas on experience,
behavior & change.