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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Customer Centricity Lessons From Luxembourg You Can Use
Customer ExperienceAugust 2026

Customer Centricity Lessons From Luxembourg You Can Use

Luxembourg's constraints — tiny market, high stakes, sophisticated clients — force a precision in customer centricity that larger markets rarely achieve. Here's what transfers.

Read the article

02 —All Articles

The Journal.

Where to Find Customer Experience Jobs in Atlanta in 2026Customer Experience

Where to Find Customer Experience Jobs in Atlanta in 2026

Aug 2026
What Luxembourg Gets Right About Customer CentricityCustomer Experience

What Luxembourg Gets Right About Customer Centricity

Aug 2026
The Real Drivers of Strong Customer Experience in 2026Customer Experience

The Real Drivers of Strong Customer Experience in 2026

Aug 2026
What a Customer Centricity Lead Actually Does Day to DayCustomer Experience

What a Customer Centricity Lead Actually Does Day to Day

Aug 2026
Branding vs. Customer Experience: What's the Real Difference?Customer Experience

Branding vs. Customer Experience: What's the Real Difference?

Aug 2026
Leading a Genuinely Customer-Centric OrganizationCustomer Experience

Leading a Genuinely Customer-Centric Organization

Aug 2026
What Customer Experience Means in Arabic: A CX ExplainerCustomer Experience

What Customer Experience Means in Arabic: A CX Explainer

Aug 2026
What Great Customer Experience Looks Like in 2026Customer Experience

What Great Customer Experience Looks Like in 2026

Aug 2026
How Leaders Model Customer CentricityCustomer Experience

How Leaders Model Customer Centricity

Aug 2026
HR Is the Hidden Architect of Customer ExperienceEmployee Experience

HR Is the Hidden Architect of Customer Experience

Aug 2026
What Customer-Centric Leadership Actually Looks LikeCustomer Experience

What Customer-Centric Leadership Actually Looks Like

Aug 2026
British Airways CX Reputation: What It Really Looks LikeCustomer Experience

British Airways CX Reputation: What It Really Looks Like

Aug 2026
Customer Centricity Terminology in Vietnamese: A Reference GuideCustomer Experience

Customer Centricity Terminology in Vietnamese: A Reference Guide

Aug 2026
When Verification Destroys Customer ExperienceCustomer Experience

When Verification Destroys Customer Experience

Aug 2026
Customer Centricity in Vietnamese-Speaking MarketsCustomer Experience

Customer Centricity in Vietnamese-Speaking Markets

Aug 2026
Top CX Agent Interview Questions to Prepare ForCustomer Experience

Top CX Agent Interview Questions to Prepare For

Aug 2026
What Customer Centricity Means: A Clear ExplainerCustomer Experience

What Customer Centricity Means: A Clear Explainer

Aug 2026
Applying KPMG's Six Pillars Framework to Your BusinessCustomer Experience

Applying KPMG's Six Pillars Framework to Your Business

Aug 2026
The Link Between Observations and Customer ExperienceCustomer Experience

The Link Between Observations and Customer Experience

Aug 2026
KPMG's Six Pillars vs. Real-World CX PracticeCustomer Experience

KPMG's Six Pillars vs. Real-World CX Practice

Aug 2026
Using Data to Drive Customer Experience: A Practical GuideCustomer Experience

Using Data to Drive Customer Experience: A Practical Guide

Aug 2026
Customer Experience Manager Salary in 2026: The Full GuideCustomer Experience

Customer Experience Manager Salary in 2026: The Full Guide

Aug 2026
What KPMG Says About Customer CentricityCustomer Experience

What KPMG Says About Customer Centricity

Aug 2026

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