René CX · AI experience studio

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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CORE

Customer Experience

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Map, score and fix the journeys we redesign, with AI.

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Check the experience you designed is delivered.

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A decade of CX transformation across the region's defining sectors.

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Sector-ready journeys, scored by AI in minutes.

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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CX TOOLKIT

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How mature are we, really?

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Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

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The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

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CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Best CX Animated Explainers Worth Your Time in 2026

Learning & DevelopmentAugust 2026

Best CX Animated Explainers Worth Your Time in 2026

A curated guide to the animated explainers, video formats, and channels that help CX professionals build shared vocabulary and turn abstract concepts into actionable insight.

Read the article

02 —All Articles

The Journal.

The Core Customer Centricity Theory, Explained

Customer Experience

The Core Customer Centricity Theory, Explained

Free vs. Paid Customer Centricity Training: What's Worth It?

Learning & Development

Free vs. Paid Customer Centricity Training: What's Worth It?

Top CX Associate Interview Questions to Prepare For

Customer Experience

Top CX Associate Interview Questions to Prepare For

Top CX Analyst Interview Questions to Prepare For

Customer Experience

Top CX Analyst Interview Questions to Prepare For

What Good Customer Centricity Training Should Actually Teach

Learning & Development

What Good Customer Centricity Training Should Actually Teach

The Link Between Analytics and Customer Experience

Customer Experience

The Link Between Analytics and Customer Experience

Best Customer Centricity Training Programmes to Consider in 2026

Learning & Development

Best Customer Centricity Training Programmes to Consider in 2026

Dynamics 365 and Customer Experience: What the Platform Can and Cannot Do

Customer Experience

Dynamics 365 and Customer Experience: What the Platform Can and Cannot Do

Applying Salesforce CX Research to Your Own Business

Customer Experience

Applying Salesforce CX Research to Your Own Business

How to Design a Customer Centricity Score People Take Seriously

Customer Experience

How to Design a Customer Centricity Score People Take Seriously

Building a Customer Centricity Score That Actually Works

Strategic Planning

Building a Customer Centricity Score That Actually Works

Building a CX Index That People Actually Trust

Feedback Management

Building a CX Index That People Actually Trust

How to Make Customer Centricity Simulation Your Team Enjoys

Learning & Development

How to Make Customer Centricity Simulation Your Team Enjoys

The Real Benefits of Customer Experience: A Commercial Case

Customer Experience

The Real Benefits of Customer Experience: A Commercial Case

What a CX Analyst Actually Does Day to Day in Remote

Customer Experience

What a CX Analyst Actually Does Day to Day in Remote

Customer Centricity Simulations Worth Trying With Your Team

Learning & Development

Customer Centricity Simulations Worth Trying With Your Team

Abbreviations Are a CX Decision, Not a Writing Convention

Customer Experience

Abbreviations Are a CX Decision, Not a Writing Convention

The Right Words to Sell Customer Centricity Internally

Cultural Change

The Right Words to Sell Customer Centricity Internally

Decoding the Customer Experience Associate Job Description

Customer Experience

Decoding the Customer Experience Associate Job Description

Why Customer Centricity Synonyms Keep Changing

Customer Experience

Why Customer Centricity Synonyms Keep Changing

Customer Centricity: Every Synonym Decoded and Diagnosed

Customer Experience

Customer Centricity: Every Synonym Decoded and Diagnosed

What Is Considered Customer Experience in 2026?

Customer Experience

What Is Considered Customer Experience in 2026?

How Much Does Customer Experience Make in 2026?

Customer Experience

How Much Does Customer Experience Make in 2026?

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