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Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

How to Prepare for a Customer Experience Interview
Customer ExperienceAugust 2026

How to Prepare for a Customer Experience Interview

Most CX candidates know the theory. This guide shows how to demonstrate judgement, structure your evidence, and close with the credibility that gets offers made.

Read the article

02 —All Articles

The Journal.

Gartner's Customer Centricity vs. Real-World PracticeCustomer Experience

Gartner's Customer Centricity vs. Real-World Practice

Aug 2026
What Apple Gets Right About Customer ExperienceCustomer Experience

What Apple Gets Right About Customer Experience

Aug 2026
What Gartner Says About Customer CentricityCustomer Experience

What Gartner Says About Customer Centricity

Aug 2026
Turning Customer Centricity Games Into Training That SticksLearning & Development

Turning Customer Centricity Games Into Training That Sticks

Aug 2026
Customer Experience in Retail: What's Changing in 2026Customer Experience

Customer Experience in Retail: What's Changing in 2026

Aug 2026
Free CX Template Resources Worth Downloading in 2026Customer Experience

Free CX Template Resources Worth Downloading in 2026

Aug 2026
Customer Centricity Games Worth Trying With Your TeamLearning & Development

Customer Centricity Games Worth Trying With Your Team

Aug 2026
Why Customer Experience in 2026 Is Strategically Non-NegotiableCustomer Experience

Why Customer Experience in 2026 Is Strategically Non-Negotiable

Aug 2026
Customer Centricity Goals That Look Good on Paper but Fail in PracticeCustomer Experience

Customer Centricity Goals That Look Good on Paper but Fail in Practice

Aug 2026
Why Customer Experience Matters in 2026Customer Experience

Why Customer Experience Matters in 2026

Aug 2026
How to Know If Your Customer Centricity Goals Are Actually WorkingCustomer Experience

How to Know If Your Customer Centricity Goals Are Actually Working

Aug 2026
Why Customer Experience Is Important in 2026Customer Experience

Why Customer Experience Is Important in 2026

Aug 2026
Setting the Right Customer Centricity GoalsStrategic Planning

Setting the Right Customer Centricity Goals

Aug 2026
Who Is a Customer Experience Specialist in 2026?Customer Experience

Who Is a Customer Experience Specialist in 2026?

Aug 2026
Customer Centricity Facts Most Leaders Get WrongCustomer Experience

Customer Centricity Facts Most Leaders Get Wrong

Aug 2026
Who Is a Customer Experience Associate in 2026?Customer Experience

Who Is a Customer Experience Associate in 2026?

Aug 2026
What the Facts Really Say About Customer CentricityCustomer Experience

What the Facts Really Say About Customer Centricity

Aug 2026
Who Is a Customer Experience Manager in 2026?Customer Experience

Who Is a Customer Experience Manager in 2026?

Aug 2026
Customer Centricity Facts Worth Knowing in 2026Customer Experience

Customer Centricity Facts Worth Knowing in 2026

Aug 2026
What Drives Luxury Hotel Brand Purchase Intention in 2026?Customer Experience

What Drives Luxury Hotel Brand Purchase Intention in 2026?

Aug 2026
Financial Services Customer Centricity: Case Studies Done RightCustomer Experience

Financial Services Customer Centricity: Case Studies Done Right

Aug 2026
What Customer Experience Actually Means in 2026Customer Experience

What Customer Experience Actually Means in 2026

Aug 2026
Why Financial Services Needs a Different Customer CentricityCustomer Experience

Why Financial Services Needs a Different Customer Centricity

Aug 2026

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