René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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COMPANY

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Aslan Patov, CEO

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Services

Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

FintechBMO Launches Zogo Financial Literacy Platform for Canadian Students AIHuupe Arena Upgrade Kit Turns Existing Basketball Hoops Into Smart Hoops

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

Measuring Customer Centricity Through Perceived Quality

Customer ExperienceAugust 2026

Measuring Customer Centricity Through Perceived Quality

Most organisations track NPS and satisfaction scores yet still face churn. Here's why perceived quality is the most honest external measure of customer centricity — and how to close the gap.

Read the article

02 —All Articles

The Journal.

How Much Is Customer Experience Worth in 2026?

Customer Experience

How Much Is Customer Experience Worth in 2026?

Where Quality Control Meets Customer Centricity

Customer Experience

Where Quality Control Meets Customer Centricity

What Bernd Schmitt Teaches Us About Customer Experience

Customer Experience

What Bernd Schmitt Teaches Us About Customer Experience

How Customer Centricity Elevates Overall Service Quality

Customer Experience

How Customer Centricity Elevates Overall Service Quality

Is Customer Experience Sales? The 2026 Honest Answer

Customer Experience

Is Customer Experience Sales? The 2026 Honest Answer

What a Customer Centricity Questionnaire Reveals That Gut Feel Doesn't

Customer Experience

What a Customer Centricity Questionnaire Reveals That Gut Feel Doesn't

How to Improve Restaurant Customer Experience in 2026

Customer Experience

How to Improve Restaurant Customer Experience in 2026

How to Design a Customer Centricity Questionnaire That Works

Feedback Management

How to Design a Customer Centricity Questionnaire That Works

What Is Customer Experience Management in 2026?

Customer Experience

What Is Customer Experience Management in 2026?

Building a Customer Centricity Questionnaire That Works

Customer Experience

Building a Customer Centricity Questionnaire That Works

What Is Customer Experience Management in Retail in 2026?

Customer Experience

What Is Customer Experience Management in Retail in 2026?

What a Customer Centricity Quiz Reveals That Gut Feel Misses

Customer Experience

What a Customer Centricity Quiz Reveals That Gut Feel Misses

What a CX Manager Actually Does Day to Day in Brisbane

Customer Experience

What a CX Manager Actually Does Day to Day in Brisbane

How to Design a Customer Centricity Quiz People Take Seriously

Customer Experience

How to Design a Customer Centricity Quiz People Take Seriously

Building a CX Knowledge Portal Your Team Will Actually Use

Learning & Development

Building a CX Knowledge Portal Your Team Will Actually Use

Building a Customer Centricity Quiz That Actually Works

Customer Experience

Building a Customer Centricity Quiz That Actually Works

Mercado Libre's CX Strategy: How Trust Became a Competitive Moat

Customer Experience

Mercado Libre's CX Strategy: How Trust Became a Competitive Moat

Customer Centricity Pillars Compared: What Actually Works

Customer Experience

Customer Centricity Pillars Compared: What Actually Works

Where to Find CX Jobs in Sydney in 2026

Customer Experience

Where to Find CX Jobs in Sydney in 2026

Where Most Teams Get Customer Centricity Pillars Wrong

Customer Experience

Where Most Teams Get Customer Centricity Pillars Wrong

Where to Find CX Jobs in Seattle in 2026

Customer Experience

Where to Find CX Jobs in Seattle in 2026

The Core Customer Centricity Pillars, Explained

Customer Experience

The Core Customer Centricity Pillars, Explained

What a CX Manager Actually Does Day to Day in Nottingham

Customer Experience

What a CX Manager Actually Does Day to Day in Nottingham

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Two decades turning human behavior into business outcomes.

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